StrategyDriven

Performance measures serve to align an organization’s efforts to the achievement of its mission.  As part of a company’s evaluation and control program, they quantifiably monitor important characteristics of the company’s products and services and the performance of the individuals and processes creating them.  Performance measures support managerial decision-making by providing useful information regarding:

• how efficient and effective are the company’s processes and the individuals implementing them
• if product or service improvements are necessary
• if the company’s customers and stakeholders are satisfied
• if the company is meeting its stated goals

Performance measures best serve an organization when they are understandable, broadly applicable, uniformly interpreted, and economic to apply.  They should cascade through and organization’s hierarchy such that achievement of lower tiered performance goals support higher tiered goals that in turn ultimately support achievement of the company’s mission.

Posts in this category are dedicated to discussing the leading practices of companies that successfully use performance measures to drive organizational alignment and operational performance.

Additional Information

Additional information regarding organizational performance measures can be found in the StrategyDriven whitepaper series Organizational Performance Measures. Whitepapers are available to Registered Members and registration is FREE! If you have not already registered, please do so and join the conversation.

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