StrategyDriven

For any strategic analysis to be effective, it must be done with an open, honest assessment of the facts. Organizations acting with integrity without excuses seek to identify and eliminate instances where fact-based assessment conclusions are diluted by unrelated factors or opinion-based influences. This mitigation often seeks to justify action perceived as desirable when the fact-based evidence would suggest another course. Justification is frequently based on business factors that are not specifically value related or biases lacking a relevant performance basis.

Excellence ≠ Compliance

Local and federal regulations establish minimum performance standards to protect the organization and the public against unacceptable, adverse consequences. These regulations not established for the purpose of creating business value and represent a cost of doing business. Therefore, value-based business decisions between competing alternatives should not be made solely on the basis of regulatory requirements. While an organization must meet the minimum regulatory requirements, additional actions may yield significant business value; making such efforts worthy of pursuit.

Under similar circumstances, organizations acting with integrity without excuses assess alternatives differently than those tending to take a minimalist approach. Organizations acting with integrity will meet the regulatory requirements and claim the job “well done” because “we meet all of the requirements and don’t need to do any more.” Organizations acting with integrity without excuses will meet the regulatory requirements and challenge themselves to identify and pursue activities beyond those defined by the regulations that add substantial value to the business. These organizations don’t equate excellence with compliance but rather equate excellence with the maximization of the business’s value.

It Can Happen Here

Organizations acting on bias also tend to forgo potential business opportunities. In these cases, assessment conclusions are discounted because of a belief the conclusion could not be true of or apply to the organization. Such biases are often rooted in the organization’s performance history; the past successes and failures experienced with various products, services, business units, individuals or the business environment.

Organizations acting with integrity without excuses seek to eliminate decision bias in several ways. While decision-making balances facts and experience, members of these organizations validate the relevance of their experience to the circumstances of the decision to be made. Additionally, they seek to understand and apply the circumstantially similar experiences of others. Finally, they employ techniques, such as the devil’s advocate, to challenge their decisions from different perspectives in order to eliminate potential organizational bias.

It can be extremely difficult for an organization to always act with integrity without excuses. Reinforcement of this behavior must come from the top to prevent subordinates from diluting ‘the message’ to one they believe will be acceptable to the boss. However, only when a strategic analysis is performed with integrity without excuses and the complete message delivered can decision-makers select the most value adding course for their organization.

Additional Information

Additional information regarding strategic analysis can be found in the StrategyDriven whitepaper series Strategic Planning. Whitepapers are available to Registered Members and registration is FREE! If you have not already registered, please do so and join the conversation.

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