Organizational Performance Measures Whitepaper Introduction - Selection
Organizational Performance Measures, Recommended Resources
StrategyDriven contributors are pleased to introduce the organizational performance measures whitepaper: Selection. This whitepaper focuses on the process of selecting measures that create complete understanding of organizational performance while at the same time aligning the organization’s efforts towards its mission goals. Organizational Performance Measures - Selection compliments and expands upon the principles discussed in the StrategyDriven organizational performance measures best practices Vertical Cascading and Horizontally Shared.
Performance measure selection is of critical importance to an organization because they serve as one of the most powerful drivers of organizational behavior. People respond to performance measures because they clearly establish standards and goals, provide routine and often public feedback, and are both generally and specifically consequential. A properly structured measurement system aligns management decisions and workforce actions to the achievement of the organization’s mission. Structured improperly, performance measures become one of the most destructive forces a company unknowingly unleashes upon itself.
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Not everyone within an organization is a Harvard MBA graduate with a decade or more of business planning experience. Business planners using highly technical terms as a way to impress others with their business planning prowess will often find that they confuse the very people they are trying to communicate with, namely, the organization’s workforce.
Nathan A. Ives manages the strategic planning, budgeting, and personnel resource and project management programs at the Institute of Nuclear Power Operations, is a StrategyDriven contributor, and co-Host of the StrategyDriven Podcast. For over fifteen years, he has served as trusted advisor to executives and managers at numerous Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, 
StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve better results. These podcasts elaborate on the best practice and warning flag posts on the StrategyDriven website.
Complex business processes often involve many of the functional business units within an organization. Regardless of the process specifics, it is unlikely a single individual will possess the broad range of knowledge and experience needed to fully understand the influences and impacts each functional contributor has on the process’s overall outcomes. Therefore, when evaluating cross-functional programs, processes, and procedures it is critical that a multidiscipline assessment team be employed.
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