StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website.
Special Edition 43b – An Interview with Diane Katz, author of Win at Work!, part 2 of 2 examines how to deal with workplace conflict in a non-confrontational manner that enables everyone involved to win and the organization to function more productively. During our discussion, Diane Katz, author of Win at Work!: The Everybody Wins Approach to Conflict Resolution shares with us her insights and illustrative examples regarding:
- the masculine and feminine approach to handling conflict and the aspects of each that should be used to approach conflict resolution constructively
- an 8-step, non-confrontational method for resolving conflict in the workplace – The Working Circle
- actions leaders should take to improve their conflict resolution skills
- additional actions leaders should take to help their peers and employees better handle conflict
In addition to the invaluable insights Diane shares in Win at Work! and this special edition podcast are the resources accessible from her website, www.TheWorkingCircle.com. Diane’s book, Win at Work!, can be purchased by clicking here.
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About the Author
Diane Katz is author of Win at Work! and President of The Working Circle, a management consultancy providing organizational development, human resources, and team building training and coaching. For over 15 years, Diane has helped executives and managers in manufacturing, construction, technology, healthcare, government, and nonprofits better deal with workplace conflict using her unique, 8-step non-confrontational method, The Working Circle. To read Diane’s complete biography, click here.