Rapport: The Key To Sales

Every sales person knows how important good communication is in building business relationships. But have you ever thought about what it takes to build instant rapport with anyone?

One time I was on a business trip, and due to a series of events I had to get a hotel room with no reservation. I called several brand name hotels only to be told they were booked. But I went to one of the hotels I had called and used some specific techniques to build rapport with the woman at the front desk.


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About the Author

Matthew B. James, MA, Ph.D., author of The Foundation of Huna: Ancient Wisdom for Modern Times, is President of Kona University and its training and seminar division The Empowerment Partnership, where he serves as a master trainer of Neuro Linguistic Programming (NLP), a practical behavioral technology for helping people achieve their desired results in life. To read Dr. James complete biography, click here.

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