It's counterintuitive to think of high overtime as being related to over staffing. Most view high overtime as a sign more workers are needed and current employees are over worked. In fact, managers are far more comfortable having bloated staffs rather than either an understaffed organization or one with a staffing level demanding cutting edge efficiency in order to get the work done.
Managers are responsible for deploying their workforce in a way that returns the highest investment value to their company. When high overtime use occurs, leaders should resist the temptation to hire more workers and instead focus on the adequacy of management practices; employee training and behaviors; work identification, planning, scheduling, execution, and closure processes; and supporting technologies to optimally deploy employees to maximize work output.
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About the Author
Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan's complete biography, click here.