Business Performance Assessment Program Best Practice 9 – Continuous Monitoring and Periodic Assessment
The value derived from performing self-assessments directly correlates to the effectiveness of the program itself. In order to maximize its value, the self-assessment program must be efficiently administered, the individual assessments insightful, and the follow-on improvements recommendations actually implemented. Shortfalls in any of these aspects diminish the program’s overall return on investment. Therefore, organization leaders should ensure the self-assessment program is optimally executed much like the self-assessment program helps ensure effective, efficient execution of the organization’s other activities.
Continuous monitoring and periodic assessment of the self-assessment program drives ongoing improvements to optimize performance. Effective program oversight consists of both ongoing performance measurement and periodic assessment.
Continuous Performance Measurement and Monitoring
Ongoing performance measurement provides leaders with quantitative feedback regarding the program’s execution efficiency. Such measures should be included as a part of the organization’s overall performance measurement system and monitored on a monthly or more frequent basis. Common program performance measures include:
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About the Author
Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan's complete biography, click here.