Banking on a steady stream of new business can be like gambling away your future. It’s a well-established fact that customer retention can yield a huge return—yet companies still struggle to make it happen. Doing things like creating a more positive customer experience right from the start and identifying the root issues that cause customer churn can ensure a stable and prosperous future.
Below is an infographic from Sparked that illustrates the dangerous mindsets companies have that ultimately lead to churn and a significant loss in profit.
Click here to view the complete infographic.