Delivery is a core aspect of business. Whether you’re operating out of your bedroom or you’re a corporate giant, the delivery service matters. It all comes down to the final product you deliver to your customer. The delivery aspect is tricky when you’re a small business. Packaging and posting each item yourself takes time and dedication. But, it doesn’t get much easier when you start making more sales! Things become a great deal more complicated, and mistakes become easier. Whatever size your business, you could stand to improve the delivery service. Here’s how.
1. Automated software
Our first trick is to automate everything. From the moment an order comes into your system, it should automatically produce an address label. The software should track the delivery through your fulfillment process, checking off boxes as it goes along. This way, if something goes wrong or a parcel gets lost, you know where the problem is. That software should track the package all the way to delivery (more on that later). With software systems like this, you always know where things are.
2. Choose the right logistics company
As your business grows, you’ll begin to manage increasing order numbers. At a certain point, your small operation won’t be able to handle everything. When that happens, you’ll want to consider outsourcing your delivery system. The final part of your supply chain solutions should be a reliable delivery provider. Logistics companies have the resources to go abroad with ease, and they run their deliveries like clockwork.
3. Use GPS and telematics
The most crucial part of the delivery process is monitoring and measuring. You should track every single parcel that leaves your warehouse, and know where it is at all times. If there are any problems, you can spot exactly where the last check in was. It’s also worth fitting GPS trackers and telematics to the delivery trucks themselves. By doing that, you can monitor their performance. How fast are the deliveries? Could they be even faster or more reliable?
4. Keep customers updated
There’s nothing worse than keeping your customers in the dark when it comes to deliveries. Use the automated software, and the tracking facilities, to keep your customers updated. Let them know when the package is dispatched. Let them know when it’s out for delivery, and the best time to expect their driver. At the end of the day, your entire delivery process is shaped around customer satisfaction. Keep them happy!
5. Exceed expectations
Speaking of customer satisfaction, it’s your job to go above and beyond the typical delivery service. Your customers have a baseline of expectations. In other words, they expect the delivery on time. They expect the product to be safely packaged. All you have to do, is add a little extra flair. Good customer service on the doorstep will exceed their expectations. So will a creative or unique package. Or an extra note to say thank you for their service.
Your delivery system is the heart of your business. Execute it with precision, and always exceed your customer’s expectation!