4 Failure Points that Can Undermine Your Business – Failure Point 2: Concept Validation Is Not Enough

At the time we launched my second business, Sigma Communications, and its flagship magazine, The National Register of Commercial Real Estate, the biggest issue facing chief financial officers and real estate executives was their surplus real estate. Capital was extremely scarce, and interest rates were extraordinarily high. The nation was awash in unsold and unleased commercial properties. Malls and office buildings sat empty, ushering in the term “see-thru buildings.”

These circumstances made the market ripe for our business idea – a central exchange for commercial real estate. We first tested our concept for The Commercial Property Exchange with a targeted group of real estate executives from Fortune 100 companies. We also made a point to engage insurance company executives because their companies had been the major underwriters of real estate development in the United States. We knew they were anxious to unload their holdings.

Since the Internet was still in its infancy, our business model called for selling classified print ads in the form of commercial real estate listings, traditional display ads, and subscriptions. For the first time, a buyer in San Francisco could easily learn about a building for sale in New York without engaging a broker. Corporations with headquarters in Atlanta could discover properties on the market in Denver without flying to the local market.

Don’t Confuse Concept Validation with Preorders

Virtually all of the real estate executives we interviewed said they could use a central exchange for surplus real estate. One executive was particularly enthusiastic. “We need a vehicle to let buyers know what we have.” With encouragement like that, we were convinced that Sigma was going to become a quick hit because it so clearly filled a need to make the market more efficient.

With validation of our concept, I made the fateful decision to launch the magazine without first testing our business model by securing preorders. With the huge number of commercial properties available, we figured we’d be raking in the advertising dollars very quickly. As it turned out, this assumption was dead wrong. Even a market flooded with surplus property needed time to adjust to a new way of doing business.

In the end analysis, I took a huge gamble on a concept business with an untested business model. As a result, we lost the opportunity to establish a paying customer base and generate an early revenue stream. This oversight cost us precious time and made our path to profitability that much more challenging.

Looking back, I realize that our neglect to prove our business model by lining up preorders for listings prior to launch was Failure Point #2.


About the Author

Ed “Skip” McLaughlinEd “Skip” McLaughlin is the founder of four businesses and is currently running Blue Sunsets LLC, a real estate and angel investment firm. He bootstrapped his first business, United Systems Integrators (USI) Corporation, a corporate real estate outsourcing firm, and grew it into an Inc. 500 company. In 2001, Ed earned Entrepreneur of the Year honors from Ernst & Young. In 2005, he sold USI to Johnson Controls, a Fortune 100 company, and at that point, became CEO of JCI’s Global Workplace Business for the Americas. A member of the Board of Governors for Tufts Medical Center, Ed founded its David E. Wazer Breast Cancer Research Fund. He graduated from the College of the Holy Cross, where he is a member of the Board of Trustees. Active in philanthropy, Ed lives with his wife in Connecticut and has three adult children. Contact Ed at [email protected] or connect with him on Twitter @purposeisprofit.

Wyn LydeckerWyn Lydecker is the founder of Upstart Business Planning, where she works with entrepreneurs to develop plans that answer the questions investors ask most often. Previously, she was Managing Director of Business Plans International in New York and Co-Director of the Small Business Resource Center at Norwalk Community College. Wyn has an MBA in finance and marketing from the Wharton School of the University of Pennsylvania and a BA in economics from the University of California at Santa Barbara. She serves on the board of a local nonprofit she helped found, At Home In Darien. She lives in Connecticut with her husband and has two adult children. Contact Wyn at [email protected] or connect with her on Twitter @upstartwyn.

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