Lucas D. Ives

Lucas D. Ives
Consultant
Verizon Wireless

and

Editor, StrategyDriven Newsletter and
Principal Contributor, StrategyDriven

Lucas D. Ives is a dynamic facilitator and training consultant who excels at creating and delivering captivating training material geared to the business professional. He currently serves as a Consultant for Verizon Wireless where he designs curricula used by specialized wireless technicians as well as thousands of customer-facing service professionals. His experience ranges from highly technical operations and troubleshooting manuals to trainings on customer service skills and professionalism.

As a Consultant, Lucas has drawn on his exceptional skills of negotiation, collaborating with project leaders, vendors and manufacturers to design exceptional training curricula. He has built and maintained constructive relationships with company leadership, resource management and quality teams to ensure productivity of the development and training teams to which he belongs.

Prior to consulting, Lucas served the Wireless Data Technical Support department as Senior Trainer. In this role he earned the 2006 Training Team Leadership Award, as well as the highest possible level of every certification offered, some of which include:

• Achieve Global, Stellar Service
• The GIFTed Trainer, Customer Focus Inc.
• WDTS Foundation Training
• Initial Wireless

Lucas graduated from the University of Texas at Austin with a Bachelor of Arts degree and has earned several certifications in training and adult learning theory. He is a member of the American Society of Training and Development.