Can You Hear Me Now? Top Tips To Make Sure Your Communication Isn’t Breaking Up

We don’t know what we don’t know and this is why communication can be challenging. How many of us can honestly say we’re 100% sure our messages are heard and that we’re always perceived as confident, credible and trustworthy? Have you ever walked away from a meeting, media interview or face-to-face conversation with a client saying to yourself, “I shouldn’t have said what I said,” or “I can’t believe I forgot to say…?”

As a leader, you must be able to clearly communicate your purpose and value. Most of us are under the blurred assumption, “If I communicate a message it’s heard.” In reality, your message may not have been heard at all.

Lindsay Edmonds Wickman, Associate Editor for the Chief Learning Officer magazine, states: “…we are are good at analyzing business situations and making decisions, but what we aren’t as good at is communicating with others.”

How do you know if your communication is breaking up? When what you say isn’t consistent with how you say it. For example, when someone tells you “I’m so excited to have this opportunity to work with you,” and they communicate this statement in a monotone and boring voice. Their facial expressions are lifeless. They never look you in the eye and they’re fidgeting with a pen. You’d question their credibility and knowledge, and not take action on what they have to say. To guarantee your message is heard so that you’re communicating with impact and influence, make sure you’re always following these five tips.

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About the Author

Stacey Hanke is founder of 1st Impression Consulting, Inc. and co-author of Yes You Can! Everything You Need From A to Z To Influence Others To Take Action. Her client list is vast from Coca-Cola, Kohl’s, United States Army, Navy and Air Force, Leo Burnett and the FDA. She has been featured with: SmartMoney magazine, Business Week, Chicago WGN and WLS-AM.

Visit Stacey at:

StrategyDriven Podcast Special Edition 23 – An Interview with Susan Scott, author of Fierce Leadership

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website.

Special Edition 23 – An Interview with Susan Scott, author of Fierce Leadership explores how how executives and managers can transform their organizations through candid, meaningful dialogue with each other, their employees, and their customers. During our discussion, Susan Scott, author of Fierce Leadership: A Bold Alternative to the Worst “Best” Practices of Business Today and Founder and CEO of Fierce, Inc., shares with us her insights and illustrative examples regarding:

  • what Fierce Leadership is
  • developing and using ‘squid eye‘ to recognize business practices that challenge individual and organizational success
  • engaging in ‘mineral rights‘ deep dive converations to gain full understanding of a situation including one’s personal contributions and impacts
  • the six worst ‘best’ business practices and their Fierce Leadership alternatives
  • how to promote Fierce Leadership and Fierce Converstations throughout one’s organization

Additional Information

In addition to the outstanding insights Susan shares in Fierce Leadership and this special edition podcast are the additional resources accessible from her organization’s website at and her books’ websites at and Susan’s book, Fierce Leadership, can be purchased by clicking here.

Complimenting Fierce Leadership, is Susan’s book, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time. Fierce Conversations can be purchased by clicking here.

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About the Author

Susan Scott, author of Fierce Leadership, is Founder and CEO of the global training company Fierce, Inc.. For over two decades, Susan has helped executives at companies such as Microsoft, Coke, Starbucks, Cisco, and Google transform their companies by teaching them how to engage in more vibrant dialogue with one another, their employees, and their customers. She is a globally recognized thought leader, the bestselling author of Fierce Conversations, and recipient of the 2008 Stevie award for Entrepreneur of the Year. To read Susan’s full biography, click here.

Managing Your Virtual Team

Management and Leadership – Managing Your Virtual Team

People used to think that “working from home” was code for “getting paid to eat Oreos in pajamas”, but with the recent recession, getting paid at all isn’t anything to take chances with. If you’re engaged in virtual project management you can’t physically just drop in to check on your workers – at least, not without a lot of gas, possibly a jet, and the risk of some extremely unpleasant surprises. But with the right web based project management software it’s entirely possible to keep tabs on your employees – without them setting their Twitter status message as 1984.

The main problem with online collaboration is that your staff, by definition, must have a reliable access to the Internet. Aka “The Infinite Distraction Engine.” Administering employees online can be like herding cats, except the cats are all in different countries, and invisible. The cats also have access to YouTube. How can you remotely manage them?

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Elmer Thomas blogs primarily at Thinking Serious which focuses on programming, design, business and productivity content for tech entrepreneurs living in a 2.0 world. That is, when he is not tickling his entrepreneur itch or consulting. To read Elmer’s complete biography, click here.

StrategyDriven Business Communications Best Practice Article

Business Communications Best Practice 1 – Communicate 7 Times, 7 Different Ways

All too often vital communications go unheard, creating workforce discontent, reducing organizational effectiveness, and alienating clients. Why with today's advanced communication mechanisms do so many messages go unnoticed?

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Management and Leadership Best Practice 1 – Open, Honest, Timely Communications during Times of Uncertainty

People, regardless of their position, experience anxiety relative to the unknown. Is my job secure? Will I be able to provide for myself and my loved ones? and Will I lose my home? are just a few of the questions that preoccupy the minds of all organization members during uncertain times. Like all distractions, these self survival fears steal time and focus from the job at hand, negatively impacting productivity.

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