Organizational Performance Measures Introduction
Performance measures serve to align an organization’s efforts to the achievement of its mission. As part of a company’s evaluation and control program, they quantifiably monitor important characteristics of the company’s products and services and the performance of the individuals and processes creating them. Performance measures support managerial decision-making by providing useful information regarding:
- how efficient and effective are the company’s processes and the individuals implementing them
- if product or service improvements are necessary
- if the company’s customers and stakeholders are satisfied
- if the company is meeting its stated goals
Performance measures best serve an organization when they are understandable, broadly applicable, uniformly interpreted, and economic to apply. They should cascade through and organization’s hierarchy such that achievement of lower tiered performance goals support higher tiered goals that in turn ultimately support achievement of the company’s mission.
Focus of the Organizational Performance Measures Topic
This topic will focus on the principles, best practices, and warning flags associated with the leading practices of companies that successfully use performance measures to drive organizational alignment, accountability, and operational performance. The following articles, podcasts, documents, and resources cover those topics critical to a strong performance measurement system.
Articles
- Best Practice – Vertical Cascading by StrategyDriven Contributors
- Best Practice – Horizontally Shared by StrategyDriven Contributors
- Best Practice – Common Construction Characteristics by StrategyDriven Contributors
- Best Practice – Core Performance Measures by StrategyDriven Contributors
- Best Practice – One Source of the Truth by StrategyDriven Contributors
- Best Practice – Diverse Indicators by StrategyDriven Contributors
- Best Practice – Documenting Performance Measure Drivers by StrategyDriven Contributors
- Best Practice – One Change at a Time by StrategyDriven Contributors
- Best Practice – Predefined and Reinforced Data Standards by StrategyDriven Contributors
- Best Practice – Get Data Directly from the Source by StrategyDriven Contributors
- Best Practice – Predefined Action Thresholds by StrategyDriven Contributors
- The New Thinking on KPIs, part 1 of 4 by David Parmenter
- The New Thinking on KPIs, part 2 of 4 by David Parmenter
- The New Thinking on KPIs, part 3 of 4 by David Parmenter
- The New Thinking on KPIs, part 4 of 4 by David Parmenter
- Warning Flag – Data Source Manipulation by StrategyDriven Contributors
StrategyDriven Podcasts
StrategyDriven Podcast
- Introduction to Organizational Performance Measures
- Vertically Cascading Organizational Performance Measures, part 1 of 3
- Vertically Cascading Organizational Performance Measures, part 2 of 3
- Vertically Cascading Organizational Performance Measures, part 3 of 3
- Horizontally Shared Organizational Performance Measures
- Core Performance Measures
- One Source of the Truth
- Diverse Indicators
StrategyDriven Podcast – Special Edition
- An Interview with David Parmenter, author of Key Performance Indicators, part 1 of 2
- An Interview with David Parmenter, author of Key Performance Indicators, part 2 of 2
Documents
Whitepapers
Resources
Books
- Strategy Maps by Robert S. Kaplan and David P. Norton
Sign up for our Email NewsletterStrategyDriven Podcast Episode 5 – Introduction to Organizational Performance Measures
StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve better results. These podcasts elaborate on the best practice and warning flag posts on the StrategyDriven website.
Episode 5 – Introduction to Organizational Performance Measures serves as a foundation for the upcoming series of podcasts on the best practices associated with organizational performance measures. This discussion…
- defines organizational performance measures
- examines the primary uses of performance measures
- identifies the common characteristics of well constructed performance indicators
Final Request…
The strength in our community grows with the additional insights brought by our expanding member base. Please consider voting for us on Podcast Alley by clicking here. Casting your vote for the StrategyDriven Podcast improves our ranking and helps us attract new listeners which, in turn, helps us grow our community.
Thank you again for listening to the StrategyDriven Podcast!
Podcast: Play in new window | Download (31.1MB)
Organizational Performance Measures Best Practice 1 – Vertical Cascading
Performance measurement systems should be anchored on the single measure of organizational success (defined by the organization’s mission) and vertically cascaded down through the organization Each successive measurement tier becomes more specific than its predecessor with the lowest tier describing individual contributor behaviors and resulting outcomes.
StrategyDriven Podcast Episode 6 – Vertically Cascading Organizational Performance Measures, part 1 of 3
StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website.
Episode 6 – Vertically Cascading Organizational Performance Measures, part 1 of 3 elaborates on Organizational Performance Measure Best Practice 1 – Vertical Cascading. This discussion…
- defines vertically cascaded performance measures
- explores the reason vertically cascaded performance measures are critically important to the strategy driven organization
Final Request…
The strength in our community grows with the additional insights brought by our expanding member base. Please consider voting for us on Podcast Alley by clicking here. Casting your vote for the StrategyDriven Podcast improves our ranking and helps us attract new listeners which, in turn, helps us grow our community.
Thank you again for listening to the StrategyDriven Podcast!
Podcast: Play in new window | Download (21.5MB)
StrategyDriven Podcast Episode 7 – Vertically Cascading Organizational Performance Measures, part 2 of 3
StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website.
Episode 7 – Vertically Cascading Organizational Performance Measures, part 2 of 3 elaborates on Organizational Performance Measure Best Practice 1 – Vertical Cascading. This discussion focuses on the five step process for creating a vertically cascaded performance measurement system anchored on the organization’s mission goals.
Final Request…
The strength in our community grows with the additional insights brought by our expanding member base. Please consider voting for us on Podcast Alley by clicking here. Casting your vote for the StrategyDriven Podcast improves our ranking and helps us attract new listeners which, in turn, helps us grow our community.
Thank you again for listening to the StrategyDriven Podcast!
Podcast: Play in new window | Download (19.1MB)
Register for the complimentary StrategyDriven Newsletter and receive instant access to our Organizational Performance Measures whitepaper series. Using these whitepapers, you'll learn how to create a performance measurement system that drives superior performance by aligning managerial decisions and employee actions with your corporate strategy.
