Archive for Standards & Expectations
Management Would be Easy if You Didn’t Have to Deal with People, part 3 of 3
Conditions for Empowerment We realize that so far this empowerment process looks fairly easy. Set the goals for everyone, establish their boundaries, and set ‘em all loose. As you might guess, it isn’t quite that simple. But it’s not too far off really. 6 Habits of Highly Successful Managersby John Cioffi 6 Habits of [...]
Read moreStandards and Expectations – Defining Performance Standards, part 1 of 8
Standards and expectations define how work is to be performed; providing guidance for the consistent, efficient, value-based execution of tasks. At the outset, developing a comprehensive set of performance standards often appears to be an overwhelming and daunting task as employees within even the ’least complex’ organizations perform countless different activities every day. However, it is not [...]
Read moreStandards and Expectations Warning Flag 2 – Ghost Standards
Some things can go without saying… performance standards are not one of them. By defining expected behaviors, performance standards serve as both a translation of the organization’s values and a foundational cornerstone of individual accountability. Yet some executives and managers don’t specify their expectations; leaving employees to decide for themselves what behaviors to exhibit. And [...]
Read moreStandards and Expectations Warning Flag 1 – Standards Creep
Have you ever been confronted by a customer’s challenge that your product or service quality just isn’t what it used to be? Or notice the number of quality defects in your products or services has somehow increased over the past months, quarters, or years? Or felt so much pressure to get something done that you [...]
Read moreStandards & Expectations – Introduction
Standards and expectations establish the how of work performance. These ‘hows’ represent leadership’s translation of the organization’s values to the everyday behaviors members of the workforce should exhibit when performing assigned tasks. (See Figure 1) Subsequently, performance standards form the basis against which individual and group behavioral performance is evaluated. Effective performance standards are broadly [...]
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