Organizational Performance Measures Best Practice 2 – Horizontally Shared

Organizational Performance Measures Best Practice 1 – Vertical Cascading

Performance measurement systems should be anchored on the single measure of organizational success (defined by the organization’s mission) and vertically cascaded down through the organization  Each successive measurement tier becomes more specific than its predecessor with the lowest tier describing individual contributor behaviors and resulting outcomes.

Organizational Performance Measures – Introduction

Performance measures serve to align an organization’s efforts to the achievement of its mission. As part of a company’s evaluation and control program, they quantifiably monitor important characteristics of the company’s products and services and the performance of the individuals and processes creating them. Performance measures support managerial decision-making by providing useful information regarding: how [...]