Standards and expectations establish the how of work performance. These ‘hows’ represent leadership’s translation of the organization’s values to the everyday behaviors members of the workforce should exhibit when performing assigned tasks. Subsequently, performance standards form the basis against which individual and group behavioral performance is evaluated.
Effective performance standards are broadly communicated, consistently applied, and uniformly interpreted; yet allow enough flexibility and intent-based implementation so as to not stifle efficient work performance. Examined more closely, these characteristics imply:
- Broadly Communicated – all members of the organization must be aware and understand the intent of performance expectations as well as the applicability to their job assignments
- Consistently Applied – all members of the organization are held to the same high standards of performance all of the time
- Uniformly Interpreted – standards are substantively defined so as to eliminate a great deal, if not all, of the subjectivity in their interpretation, thereby, clearly defining their implementation and enabling performance evaluation and comparison
- Flexibility and Intent-Based Implementation – no set of standards can cover all possible situations, therefore, organization members must understand the value basis of the expectations such that they can reasonably define and exhibit the intended behaviors during unforeseen circumstances
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