The growth of alternative messaging systems for business has been remarkable. Startups like Slack reaching multi-billion dollar valuations nearly overnight and established companies like Facebook investing similar amounts into developing a platform dedicated to intra-organizational communications are fueling the drive toward new forms of communication. While these and other business messaging tools will help to reduce emails, replace meetings, and generally avoid bureaucracy all together, they can never fully replace voice interaction.
It’s Not What You Say, It’s How you Say It
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About the Author
Dan Quick regularly contributes articles and research analysis on the telecom industry with a focus on cloud-based PBX systems, continuity protection, and distributed workforces. Links to his work can be found on the VirtualPBX.com blog and he can be reached for comments at [email protected].