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StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 13 – Metrics and Results Communication

StrategyDriven Management Observation Program Best Practice ArticleManagement observation programs serve to reinforce leadership expectations throughout the workforce. This reinforcement not only includes standards associated with the performance of day-to-day operational activities but also manager and supervisor performance of observations.


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StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 8 – Cross Organizational Trending

Management observation programs generate a wealth of individual and workgroup performance data. All too often, workgroup managers view their employees job functions as being singularly unique and so don’t consider pooling their observation results with peers. Doing so, however, creates the possibility of identifying broader organizational trends that may be culturally driven and more economical to resolve with a single integrated initiative.


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StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 7 – Documented and Signed Observations

Robustly implemented management observation programs offer many benefits to the organization and its managers. At their core, each of these benefits is derived from aggregation and analysis of the performance data gathered during the observations.


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StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 6 – Observation Announcement Timing

Philosophically speaking, no one, including managers, should ever be afraid to have 'the boss' know or observe what he or she is doing. Being human, we naturally feel self imposed pressure to perform well especially when we are being watched. Subsequently, management observations will always make the conscientious employee at least somewhat nervous.


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StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 4 – Observation Quotas

Management observation programs seek to reinforce desired behaviors while also capturing data to enable the identification of improvement opportunities. Both of these objectives require observation repetition in order to be effective; enough reinforcement points to alter or establish reflexive behaviors and an adequate number of data points collected to enable a statistically sound conclusion to be formed.


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