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StrategyDriven Organizational Accountability Forum
Accountable organizations are unique creatures; standing out from others because of their superior performance, greater employee loyalty, and higher customer satisfaction. Although the rewards are great, many companies will not embark on the journey to accountability because attaining and maintaining high levels of organizational accountability is extremely difficult.
Organizational accountability exists when all members of the workforce individually and collectively act to consequentially promote the timely accomplishment of the organization’s mission. Examined more closely, this means that:
- all members of the workforce: Includes executives, managers, and individual contributors. Executives and managers are responsible for holding their subordinates accountable for the effective and efficient conduct of activities supporting mission achievement. Subordinates, through their actions, set an example by which positive pressure is applied to their peers and seniors for greater accountability.
- individually act: Enough individuals throughout the organization must act accountably in order to achieve the critical mass necessary for the existence of an accountable organization. Some individuals, such as the chief executive officer, must exhibit and reinforce accountable behaviors for the organization to be truly accountable.
- collectively act: Often, groups of executives, managers, or individual contributors make and execute the organization’s decisions. Under these circumstances, it is critical that the group act in accordance with the organization’s values to accomplish its mission and avoid easy outs and the tendency to fall into a mode of group think.
- consequentially promote: Accountability cannot exist without both positive and negative consequences. To consequentially promote the organization’s mission implies that individuals and groups will not only act in ways that seek to accomplish the mission but will recognize and reward those who do so exceptionally and appropriately act to minimize behaviors less supportive of the organization’s goals.
- timely accomplishment of the organization’s mission: For accountability to exist, one must know what is to be accomplished and within what time frame. No one can be accountable for accomplishing an undetermined goal for there is no basis against which to measure their accomplishments. Likewise, a goal that is not bound by time can never be considered to be incomplete or have insufficient progress because the individual or group working toward such a goal has an infinite amount of time to reach it.
Focus of the Organizational Accountability Forum
Materials in this forum explore the key attributes of accountable organizations and why many executives and managers intentionally or unconsciously avoid raising their organization’s accountability. We identify the programs, processes, and actions that can be taken to help promote increased accountability. Finally, we’ll examine the many benefits that accompany higher levels of organizational accountability and why accountable organizations realize them while others don’t. The following articles, podcasts, documents, and resources cover those topics critical to establishing a highly accountable organizational culture.
Articles
Principles
- Pillars of Accountability [StrategyDriven Premium Content]
- Fundamental Accountability Drivers [StrategyDriven Premium Content]
- Performance = Results + Behaviors [StrategyDriven Premium Content]
Best Practices
- Best Practice – Attract the Best with Accountability [StrategyDriven Premium Content]
- Best Practice – Increase Opportunities with Accountability [StrategyDriven Premium Content]
- Best Practice – Evaluating Organizational Culture [StrategyDriven Premium Content]
- Best Practice – Fact-Based Management [StrategyDriven Premium Content]
- Best Practice – Data Transparency [StrategyDriven Premium Content]
- Best Practice – Shared Accountability [StrategyDriven Premium Content]
Warning Flags
- Warning Flag – Equality of Outcomes [StrategyDriven Premium Content]
- Warning Flag – Time-based Performance Assessments [StrategyDriven Premium Content]
- Warning Flag – Artificial Retainer Driven Complacency [StrategyDriven Premium Content]
Resources
Books
- The Accountable Organization by John Marchica
- The Welch Way by Jack and Suzy Welch
Too often, organizations biased to action move forward with projects and initiatives before defining the results to be achieved. This shotgun approach resembles the marksman who shoots, shoots some more, and then aims. And like the marksman who doesn’t first aim, the organization may or may not achieve its desired goals. Even if the goals are met, it is likely that many of the activities pursued contributed little or not at all to the organization’s goals; ultimately, wasting precious time and resources.
Organizational silos act as barriers; hindering the performance of business units, work groups, and individuals as they strive to achieve the organization’s shared goals. Nowhere in the organization are silos more destructive than if they exist within the executive team. Here, silos prevent the free flow of information and resources needed to successfully execute cross-functional initiatives with the barriers to collaboration cascading downward though the entire organization. To help prevent these silos from forming, all strategic plan goals must be shared equally by all executives.
Business Programs