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Align Metric Triggered Actions/Thresholds to Plans with Assigned Personnel and Due Dates

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StrategyDriven Organizational Performance Measures Best Practice ArticlePerformance metrics that drive no action provide little or no value to an organization. To be truly effective, performance measures must individually or collectively prompt action whereby an opportunity is seized upon or a risk avoided. Thus, high-quality organizational performance measures are directly linked to actions – but what actions, performed by whom, within what timeframe?

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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

RACI Matrix

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Performance measurement systems monitor the behaviors and results of the organization’s workgroups and, in some cases, individuals; providing periodic reinforcement of the achievement of desired outcomes. This reinforcement can only occur when an individual understands his/her role as associated with a metric and receives and understands the associated performance information. Such role designation and communication is fostered through development of a RACI matrix specifically associated with each performance measure within the system.

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Additional Resources

Individual RACI assignments can be difficult. Several other StrategyDriven articles provide additional insights to help in this decision-making process including:

About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Standards and Expectations Warning Flag 3 – Changing Standards Based on One-time Arbitrary Errors

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StrategyDriven Standards and Expectations Warning Flag ArticleHumans make mistakes, whether the result of carelessness or unintended misfortune. And no set of performance standards can fully alleviate all errors and their associated adverse outcomes.

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Share Your Financial Results and Improve Performance

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Should you share your firm’s financial results with this staff? This is one of the questions that business owners face every day, and all too often the answer is no.

But no is probably the wrong answer. An organization can very often improve performance and get its employees bought into it’s mission and purpose simply by sharing financial results with the employees.

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About the Author

Bill Hettinger, Ph.D. is an internationally known consultant, educator, and thought leader who has trained numerous students, business owners, and managers in finance, entrepreneurship and small-business creation.

His latest book is Finance Without Fear: A Guide to Creating and Managing a Profitable Business. Finance Without Fear is an easy to understand guide to finance that not only explains the key concepts of finance, but also explains what the numbers mean and how finance can be used to create a business with a competitive advantage. He can be contacted at [email protected]. To read Bill’s complete biography, click here.