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StrategyDriven Enterprises Launches an Online Corrective Action Program Forum

StrategyDriven Enterprises launched an online corrective action program forum; providing leaders access to decades of first-hand experience in programmatically resolving their organization’s most pressing issues.
 
StrategyDriven Corrective Action Program ForumStrategyDriven Enterprises, LLC announced the launch of an online Corrective Action Program Forum; providing innovative thought leadership and collaboration opportunities to help executives and managers programmatically drive the resolution of their business issues.

Corrective action programs encompass the identification, reporting, evaluation, resolution, and trending of an organization’s issues and work requests. Effective program execution ensures timely resolution of a business’s most pressing issues while fostering a high level of individual and organizational accountability.

“For a business to remain competitive, its leaders must be assured their company’s most pressing issues are resolved in an effective, efficient, and timely manner,” explains Nathan Ives, StrategyDriven’s President and Chief Executive Officer. “To help clients programmatically drive issue resolution, StrategyDriven advisors compiled their decades of corrective action program experience into a library of best practice methods and tools easily accessible from our online forum.”

“StrategyDriven’s recommended practices enhance organizational alignment and accountability through thoughtful identification of corrective actions and deliberate assignment of action owners and due dates,” says Karen Juliano, StrategyDriven’s Editor-in-Chief. “Through this greater focus on achieving the organization’s goals comes enhanced resource utilization and bottom line results.”

Contributed to by highly experienced business leaders, StrategyDriven’s online Corrective Action Program Forum provides actionable methods and tools executives and managers can use to implement and enhance key components of their corrective action program including:?

  • Identification – Personnel at all levels of the organization recognize conditions deviating from established standards and expectations, adverse trends and events, and other needs for action.
  • Reporting – Individuals identifying conditions meeting established issue and/or request reporting criteria notify the appropriate managers verbally and in writing, via condition reports, of the situation.
  • Evaluation – Qualified personnel assess each reported issue and request individually and collectively to establish its priority and identify needed corrective actions and due dates, typically documented within a work and/or service order(s).
  • Resolution – Management reviews, approves, assigns resources, and monitors response actions assigned to issue and request resolution. Management’s actions are commonly documented on the associated work/service order(s).
  • Trending – Metrics and associated management reports provide a picture of overall performance based on tags characterizing each condition report and work/service order.

The StrategyDriven Corrective Action Program Forum’s thought leadership documents are being distributed to StrategyDriven’s clients, including some of the world’s most respected companies. These documents are available at: www.StrategyDriven.com/cap.

Evaluation and Control Program Warning Flag 4 – Purple Words

Evaluation and Control Program Warning FlagAll organizations and individuals have a history and within these experiences reside events which those persons involved would just as soon forget. These experiences typically involved significant loss or other discomfort that negatively impacted the psyche of the organization as a whole or the associated individual(s). Often, some key words and/or phrases become forever related to these painful experiences. Whenever these words are spoken or read, they elicit a strongly negative emotional response as individuals are jolted back into the memory of the disastrous event. Acting on this emotion, these individuals may strike out at or withdraw from the individual(s) using these words. Thus, these words or phrases have come to be collectively known as Purple Words.


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Corrective Action Program – Condition Report Prioritization

StrategyDriven Corrective Action Program ArticleCentral to the proper functioning of a corrective action program is the appropriate prioritization of reported issues. Assigned significance levels reveal the impact of the occurrence and drive the urgency of resolution, including the type of causal analysis to be performed. Furthermore, significance levels support problem reporting, performance trending, and common/recurring issue identification.


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Contextual References

StrategyDriven Organizational Performance Measures Best Practice ArticleAll performance is relative and performance measures without contextual references are largely meaningless. Such measures provide a performance count without a value indicator. Without this indicator, managers cannot know what, if any, action is required.


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Direct Use of Production System Data for Organizational Performance Measures

StrategyDriven Organizational Performance Measures Warning Flag ArticleData access frequently challenges metric developers. Consequently, they may resort to using the most readily available performance data; data that can be obtained through a user defined production application query and downloaded into a Microsoft Excel spreadsheet or Access database.


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