If businesses exist, as the father of Business Management Peter Drucker proposed, “to create and keep a customer,” then success is defined by the relationships you establish with your customers. Giving them the best experience possible goes a long way toward securing future business. Here are four fundamentals of creating successful relationships with customers and […]
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Silent Killer #2: Not Listening To truly listen does not mean merely hearing or paying attention. Listening is a specific type of active interpretation that shapes our realities. This largely unknown and certainly unrecognized skill is critical in the new business world. By blindly creating and/or tolerating working conditions in which people do not and […]
Today’s American corporate world is a tale of two cultures. One, more traditional and common, is centralized and hierarchical. I call it Alpha. The other, smaller and rarer, is decentralized, horizontal, and inclusive. I call this one Beta. To flourish in today’s business environment, organizations and individuals need to transition from the outdated Alpha system […]
Question: How can I build relationships with key stakeholders? StrategyDriven Response: (by Roxi Hewertson, StrategyDriven Principal Contributor) Competition for our time has never, in the history of human kind, been so intense. Yet, if we fail to make time to connect in authentic and meaningful ways with other people, we cannot lead well and our […]
“They get bids for everything and always take the lowest bid.” “They send out an RFP and I can never speak to the decision maker.” “We’re becoming a commodity. All they do is take the lowest bid.” “It’s the government. They have to take the lowest bid.” Many companies have become smart buyers, but many […]