Gabriel Bristol

Unlocking the Mystery Of Successfully Managing Organizational Change

A few years ago when shipping giant United Parcel Service (UPS) adopted the clever marketing slogan “Moving At The Speed Of Business,” it resonated well with the public because keeping up with the pace of change can be incredibly tough.

Customers change, supply lines change, companies grow, they contract and that can all happen within the first quarter!

This kind of “shotgun” change can cause confusion and stress and wreak havoc on staffing levels as staff scramble to make sure all the work is divided and assigned. Also, employees tend to be somewhat migratory, so even in good times they pursue other opportunities, which can lead to the same chaos.

So how do you manage change at the fundamental organizational level? How do you keep the machine working even when sometimes key components are missing?

Here are three tips to help successfully manage organizational change:


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About the Author

Gabriel BristolGabriel Bristol is widely recognized as one of today’s most talented call center presidents because of his track record of developing turnkey solutions, effective customer care and sales programs for small and medium-sized businesses across various industries. He combines more than 20 years of successful executive management experience with impactful leadership and igniting stagnant businesses and transforming declining operations. Gabriel’s approach is personal, insightful, forward thinking and provides strategies that result in customer service excellence.

StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 16 – Don’t Tolerate Substandard Observations

StrategyDriven Management Observation Program Best Practice ArticlePeople, processes, and technologies are not perfect. And if they were, you’d still have something to write about.


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Jeffrey Gitomer

The grass is always greener on the other side of the job. Or is it?

Hate your job? Things at work not going your way? Productivity down? Not earning enough? Thinking of leaving? Here are some job realities you may want to consider before flying to another light-bulb.

First figure out the WHOLE why. You need to take a deep look into the situation before you decide to move. What is causing these feelings of unrest, distrust or unhappiness?

Here’s a list of reasons – BUT, don’t just read them. If you’re unhappy at work, list the ones that apply to you and write a “why” sentence next to it. Don’t just confirm the reason in your mind, go deeper to discover the “reason behind the reason.”

Here’s your self “why” test:

  • Belief system failing in product – you don’t think your product is really better than the competition’s.
  • Belief system failing in company – you’ve lost faith in the company’s ability to perform.
  • Poor service after you sell it – continuing complaint calls are lowering your morale.
  • Boss is a jerk – for one reason or another he or she hasn’t earned your respect.
  • Poor management – acting in their own self interest, can’t sell better than you.
  • Conflicts with coworkers or management – too much who-struck-John. Politics.
  • Poor training – you aren’t getting adequately prepared to sell.
  • High turnover – many good people leaving.
  • Too much work – you work too hard, and you don’t want to put forth the effort.
  • Poor pay – low pay for your effort.
  • Poor working conditions – lack of sales support.
  • Business hurting – the economy and sales are less prevalent or slower.
  • No upward opportunity – you’re stuck in non-growth mode.

And of course the one reason you may have omitted is – it may be you.

Self-test for these:

  • Your poor attitude
  • Home life problems
  • Money problems
  • Drinking or other self-abuse stupidity
  • Your poor sales skills
  • Your poor work habits
  • Poor performance on your part
  • Placing blame rather than taking responsibility
  • Stress (caused by one or many of the above)

Well, that’s an “ouch” test, huh? Did you find your “thorn?” Did you discover “why?” – or did you already know, and I just confirmed it. So now that your skin is itching with the reality, what are you going to do about it?

Well, not so fast there, Sparky.

I’d like you to consider some deeper reflection first.

DO THIS: When you find your biggest reason(s), ask yourself “why?” four times to get to the bottom of the reason. That would be the REAL reason.

Let’s say you selected the reason: My boss is a jerk – OK, why? “Well, for one thing, he’s constantly on me to produce.” OK, why? “Well, because he says I’m not seeing enough people, nor am I closing enough deals.” OK why? “Because it’s harder to make sales. People aren’t buying.”

Sounds like it ain’t the boss after all – it’s you.
That’s not a boss issue. That’s a training, sales skills and intensity issue.

All salespeople suffer from two incurable diseases:
1. The grass-is-always-greener syndrome
2. The moth-to-a-light-bulb syndrome

ASK YOURSELF FIRST:
What are you really looking for?
If you’re going to switch, will this move you up or forward?
Can you fix what you have?
What would you really like to be doing?
If you leave here where will you go?
What risks do you take by leaving this job?
How will a new job get you closer to your real career goals?
How will a new job get you closer to your real monetary goals?

If you decide to leave, don’t leave for the wrong reasons, and don’t leave the wrong way. I have just given you the “why” formula. That will get you to an understanding of your self-thinking. Then there’s the “how you will leave” part.

2.5 more rules apply:
1. Leave professionally. Give notice. Tell the truth.
2. Leave ethically. Give back everything. Don’t “take” anything with you. Especially customer lists or any trade secrets.
2.5 Leave positively. No bad words or lawsuits. Just peacefully go. Leave with your reputation in tact. Leave with a reference.

To leave or not to leave? That is the question. Your job is to find the answer. Your own answer. It’s a big decision. A career decision. An advancement decision. And yes, a money decision.

My advice is: make sure you know the REAL reason. And make sure you do it in a way that would make your mother proud.

If you’re one of the fortunate few who LOVE their job, please pass this on to someone whining about how green the grass might be someplace else.

FREE GitBit. I have one more piece of advice about your job. Something to think about everyday. Go to www.gitomer.com, enter JOB in the GitBit box.

Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.


About the Author

Jeffrey GitomerJeffrey Gitomer is the author of The Sales Bible, Customer Satisfaction is Worthless Customer Loyalty is Priceless, The Little Red Book of Selling, The Little Red Book of Sales Answers, The Little Black Book of Connections, The Little Gold Book of YES! Attitude, The Little Green Book of Getting Your Way, The Little Platinum Book of Cha-Ching, The Little Teal Book of Trust, The Little Book of Leadership, and Social BOOM! His website, www.gitomer.com, will lead you to more information about training and seminars, or email him personally at [email protected].

Brian Sullivan

Put Time on Your Team

The sales cycles can be long and drawn out when selling to large enterprise organizations. Months, and even years, may pass in a significant opportunity with a large account: And as time adds up in pursuits, doubt, uncertainty, risks, and costs do as well. The commitment of finances, organizational energy, and resources – human and otherwise – can be daunting. But with of all of the difficulties the passing months bring, positives do present themselves for selling teams that are effective and organized. Every action you take is being evaluated by the buying organization – actions that give your potential client a keen view of your responsiveness, follow-up, and attention to detail. Leaving positive impressions in these areas can be huge. Because regardless of how formidable or sophisticated your competitors are in the pursuit, it is possible they might become just a bit forgetful as the seasons pass. They may take their eyes off the ball for just a moment. They may completely neglect a request or thoughtlessly issue a boilerplate response instead of devoting the deserving hours to a meaningful reply. At just the right time to leave just the wrong impression.


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About the Author

Brian W. SullivanBrian W. Sullivan is co-author, with David H. Mattson, of Sandler Enterprise Selling: Winning, Growing, and Retaining Major Accounts (McGraw-Hill / 2016). Brian is Vice President of Sandler Enterprise Selling at Sandler Training. David is CEO and President of Sandler Training.

Sandler Training dominates the global training market through an unparalleled network of more than 250 offices worldwide, with professional trainers providing more than 450,000 hours per year of instruction in 23 languages. For more information about Sandler Enterprise Selling please visit www.sandler.com/resources/sandler-books/sandler-enterprise-selling.

Karl Scheible

Three Strategies for the Sales Organizations of Fast Growth Companies

After working with countless fast growth companies in numerous industries, some obvious patterns have emerged as the senior leaders are trying to scale their sales organizations quickly. The issues typically appear in three specific areas: their choice in sales leadership, hiring standards for the salespeople, and how they coach and hold the salespeople accountable. These problems are often the underlying cause of inaccurate sales forecasts.


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About the Author

Adam BoydKarl ScheibleKarl Scheible and Adam Boyd are co-authors of Succeed The Sandler Way: 14 Personal and Professional Breakthroughs, and experienced Sandler trainers who play important roles in Sandler’s worldwide organization and are recognized as business development experts specializing in executive sales training and sales productivity training.

For more information visit www.Sandler.com.