Decisions, both large and small, define an organization, its culture, its direction, its public image, and ultimately its success or failure. Each decision and the process of making and executing on it provide all those involved with a new experience from which to draw upon when making future selections. Organizations, however, are living things; people come and go, memories fade, and circumstances change. Therefore, in order to fully benefit from the hard won and often expensive experience gained through decision-making, a mechanism must be in place to gather, assess, and then make available these lessons learned.
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