If You’re Not Engaging With Your Community, You’re Falling Behind

StrategyDriven Corporate Cultures Article |marketing|If You're Not Engaging With Your Community, You're Falling BehindMarketing is becoming more competitive and businesses seek more advanced ways to reach out to customers and get them to part with their hard-earned cash. As such, brands are having to come up with new tactics to grab the attention of their audiences and succeed in the marketplace.

Unfortunately, achieving that is easier said than done. Most niches have already been filled. And sometimes, when you work in a company marketing department, it feels like you’re fighting over the scraps.

Smart brands, therefore, are finding new ways to engage with the community. Instead of focusing on channels or outreach, they’re working on “impact” and “being pillars of the community.”

But what does this mean in practice? Let’s take a look.

Have A Social Purpose

Companies today aren’t the capitalist behemoths of old. Instead, they’re much more concerned about the impact that their actions have on the environment according to And it’s not just customers driving it. Companies, like everyone else, are caught up in a wider movement that sees the role of firms in society as being about more than just turning a profit. It’s also critical that organisations preserve the natural world for the future.

Having a social purpose, therefore, is becoming a centerpiece of many firms. They’re looking to make tangible changes in their communities and tackle all kinds of issues, from social problems to climate change.

Look For Networking Opportunities

Businesses can also enhance their brands by looking for networking opportunities in local communities. It’s unlikely that a company works in complete isolation from everyone else in the community. Instead, they are part of a system of relationships. And with those relationships come opportunities.

It’s critical for businesses, for instance, to get expert advice from professionals in the local area. It’s also vital to go behind the scenes and find out what customers really think about your brand. Once you start collecting information on the ground, you put yourself in a much better position to compete with your rivals.

Involve Yourself In Community Projects

Businesses love to get involved in community projects for brand-related purposes. Firms that help a community build a solar form, as, or create more green space become indispensable to everyone around them. If you can establish yourself as a rock for the community, people will return to you again and again.

Improve Customer Support

Customer support is essentially a kind of community outreach. The more staff you have available to take calls, the better the support will be.

Having an active support base is a great way to build communities online. What’s amazing about these groups is that they will also contribute information to other members, taking the burden off you. Sometimes, people will write articles explaining how to do certain things which are just as good as any guide that you might write.

In summary, therefore, engaging with the local community brings all kinds of benefits. And it helps to get you out of a marketing rut. When you relate to real people, you can make your firm grow more organically.