Posts

How to Make Your Emails More Professional

/in /by

StrategyDriven Business Communications Article | How to Make Your Emails More ProfessionalRegardless of who you’re conversing with and who you’re having an email exchange with, it’s important you conduct yourself in a professional manner when using email. Making your emails professional looking will help you attract clients and keep existing ones and will also help your communication be far clearer and easier to understand when conveying information between team members.

There are many things you can do to keep your emails looking professional. Here are a few ways to do just that.

Use an Email Signature

An email signature is a great way to sign off on an email and make it appear organized, professional, and important. To make a great email signature, you can either create one yourself, or use many of the wonderful templates available on this email signature software for Office 365. A good signature should provide all the information an email recipient will need to contact you and connect and may include a name, job title, office number and business address.

Signatures can also be a good way to display a bit of personality and to display your brand in a better way. You can do this by making use of awesome themes, color schemes and fonts that convey your business or your own personal brand.

Avoid Grammar and Spelling Mistakes

There’s not many more worse email offenses than having spelling and grammar issues within the body of your message. This gives off the impression that you’re not professional and that you haven’t put enough effort into your correspondence to make sure everything is in order. A simple typo can easily be offensive and could make whoever you’re emailing with view you in a worse off light.

With tools such as Grammarly, making sure your emails are spelled correctly and formatted well is simple, as the application will scan through your email as you type it, highlighting potential issues. The premium version can also help you write to fit a certain tone of voice, which can be helpful when you’re dealing with different clients and people of different seniority.

Keep Things Short and Sweet

A professional email is one that gets straight to the details and isn’t overstuffed with pointless sentences and phrases. This is because saying the bare minimum will help to avoid misunderstandings as it keeps the content and the instructions within the email clear.

Of course, you’re allowed and are encouraged to ask how people are and be friendly, and it’s critical that you include all the relevant information, but you shouldn’t be writing essays for your emails. In addition, it’s also a good idea to have a line break between each paragraph, to make it even easier to digest.

Make Sure Your Email Address Is Suitable

If you’re using an email address that you created back in your early teens, then it might be worth evaluating it and making sure that it gives off a professional vibe. Too many working adults are using addresses like ‘[email protected]’ and it’s sending off a bad and childish impression. To ensure that you’re professional, change the email to simply your name.

How to Help Employees Communicate by Email More Effectively

/in , /by

Email is still considered the primary communication tool in the business world. Today’s business landscape may have shifted further towards video conferences and short messaging platforms, but the majority of formal business communications are still conducted via email. There is no sign of emails being replaced by other means of communication either.

Despite the common use of emails, not all professionals know how to use them properly. This is exactly why we still see mistakes such as incorrectly using CC instead of BCC happening in the real world. As an employer, you can play a more active role in helping employees communicate by email more effectively.

Email-Related Training

Despite the importance of emails, most email etiquette and skills are learned through experience and real-world practice. Sure, there are a lot of resources and websites that specifically share email-related knowledge and tips. That said, very little formal training is provided in school or corporate training programs.You can reduce the number of mistakes your employees make when communicating via email by providing them with such training programs. They are easy to find and will even help employees fine-tune their email content for effective business communication.

It is also a good idea to provide employees with training on the tools available to them. In Outlook, for example, you can sort emails automatically, forward emails with certain marks to other recipients, and even automate everyday email tasks (i.e. adding a calendar entry for meetings and invitations).

The Right Tools for the Job

There are also additional tools designed to really boost email productivity and effectiveness. Customer Relationship Management or CRM platforms, for example, are capable of handling, logging, and documenting email communication. These comprehensive databases enable sales officers to keep track of their conversations with clients without ever missing a beat.

The same can be said for research tools. Let’s say you want your sales team to connect with new potential clients. Provide them with a tools such as The Email Finder to be able to research and verify email addresses. Click here to learn more about email verification can really boost your employees’ email productivity.

Monitoring

Monitoring is always a tricky subject to discuss. Is it ethical to monitor business emails sent from @yourcompany.com email addresses? Ethics debates aside, email monitoring is a proven way of boosting the effectiveness of business emails nonetheless.

As previously mentioned, CMS platforms can now keep track of email communications between sales officers and clients. That simple tracking feature is very valuable when it comes to developing strong relationships with clients since it allows your employees to personalize the tone of the conversation based on past emails.

Tracking also gives you, the employer, a clear picture of how emails are helping the business thrive. This, along with the previous tips we covered in this article, will help you assist employees in using their email addresses more effectively.

Improve Marketing Emails to Boost Sales

/in , /by

Everyone has experienced the sensation of being overwhelmed by seemingly useless emails filled with coupons, special offers, information about new product launches and other messages you do not have time to read. Business users sent and received on average 121 emails a day in 2014, and this is expected to grow to 140 emails a day by 2018. While it can be annoying to receive messages from every company you ever purchased something from or expressed interest in, email is a necessary part of business and making sales in the digital age.

If you as a business owner or employee of a company are annoyed by the number of messages you receive from businesses you have interacted with in the past, you have to assume that your current or potential customers may feel the same way about emails you are sending them.

Instead of sending the same tired sales and marketing emails you typically blast to customers, take this week and the following tips to put a new spin on your digital customer communications.

Hi there! This article is available for free. Login or register as a StrategyDriven Personal Business Advisor Self-Guided Client by:

Subscribing to the Self Guided Program - It's Free!


 

About the Author

John McGeeJohn McGee, President OptifiNow

As the President of OptifiNow, John leads the company’s vision, strategy and growth. John founded OptifiNow to solve a common problem of enterprise customers – the shared struggle of managing national and global sales teams with brand and legal compliant messaging. OptifiNow was built from the ground up by simplifying the complex needs of customers. The result is a software platform that delivers a complete suite of customer engagement solutions for its clients.

John has a BS in Engineering and Computer Science from Loyola Marymount University, and is a proud California native. He lives in Los Angeles with his wife, and their 3 children.