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Installing A Business Phone System

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StrategyDriven Managing Your Business Article |Telephone systems|Installing A Business Phone SystemYou can bet your bottom dollar that there are barely any businesses in the UK that do not use digital methods and platforms throughout their practises and procedures. It is simply remarkable to look at how business has developed. This relates to companies as a whole and their general practises. Everyday life in the office is a lot different compared to what it used to be. And, one of the main reasons for this is because of the surge in technology. From marketing to standard data entry – the methods of doing so have changed drastically. One area that has experienced a significant shift is the telephone systems businesses utilise. In this blog post, we will discover everything you need to know about telephone systems today and getting the right one installed.

Telephone systems are indispensable for all businesses. After all, they are needed in order to take orders, to answer customer queries, to refer people to different departments, to contact different departments for information, to order new stock, and so on and so forth. Telephone systems are integral tools in the successful communication and day to day running of any company. However, telephone systems are not what they once were. This means that if you take advantage of telephone engineers in your area then you can take your business to the next level with state of the art technology.

Many years ago a company’s telephone system simply revolved around one phone per every desk. In some advanced companies they may be connected to the receptionist. But this was it. Nowadays things could not be more different. The number of lines, extensions, and other tools available are colossal. Telephone systems no longer stand alone; they are more an integrated tool in the IT department of your business. This is because the most recent systems are actually as much based on computers as they are telephones.

This does not simply relate to the different features the telephones boast, but it also relates to the fact that telephone systems can now be hosted on the internet as well. This means that companies can run all of their phone calls and alike through a desktop computer for example. Why would people do this? Well, in some circumstances this can be a lot cheaper. Another reason is because computers offer a lot more space for saving phone calls and other data.

The features that are available are truly remarkable as well. Read this on how to leave a voicemail without calling and you will find out about one of the many incredible features we are referring to. This enables you to send a voicemail directly to a potential customer’s phone box, rathering than calling them. Customers hate cold calls and they will usually ignore them, and any voicemail that comes with it, and so this is a great way to get around it.

This integration between computers and telephone systems represents the heightened need for companies to have contact with top telephone engineers in your area. You need to have professionals readily available should anything falter with your system. Moreover, you need to seek top quality telephone engineers in the first place in order to reduce the chances of anything unfortunate happening. You simply need to look out for engineers who can offer you on the spot assistance and aid, and those who also have a credible and glistening reputation as well.

How to find the right company for installation

There is no denying the monumental role communication plays in the world of business. Your company’s telephone system is integral to this. Nonetheless, you should not make the mistake that many have before you by thinking that buying a good business telephone system will merely rely on the hardware. Of course it is imperative that you buy a high quality telephone system made by a reputable brand. Nevertheless, finding the right telephone system suppliers in your area is just as important. After all, you need to ensure the system is installed properly. Moreover, it needs to be programmed and tailor made in order to suit your business specifically. And not only that, once everything is up and running you will require an aftercare and maintenance option. At the end of the day, you need the company to be on hand should any problems occur.

First and foremost you need to begin your search by embarking in a bit of research. Ask around and find out what your friends and owners of other businesses are using. They will be able to advise you as to whether the company is a reputable one and whether they live up to their claims or not. Couple this with a quick search of reviews online as well. This will give you a well-rounded view as to whether companies are genuine and of a high quality. Once you have a list of credible businesses you can then begin to narrow down your search for telephone system suppliers in your area further.

When determining the worth of a company you will begin by establishing what they can offer you in terms of different telephone systems and the installation process. Assess all of the different service packages that are available in order to ensure there is one you are happy with. After you have done this you can then work on how this is going to be integrated into your business; how many lines you need, how many extensions you need, what features are going to be of use to you, and so on and so forth. It is recommended that you ask the installers to give you a quick demonstration of the telephone system before they leave so that you are not left to your own devices.

However, whilst the initial installation may be important, it is actually the aftercare that is even more imperative. You need to be certain that the company can fix any problems immediately. If they can do so remotely and if they have an emergency back-up plan in place then this is extremely beneficial. After all, every minute the phone lines are down more and more customers are being lost. Make sure you have a thorough understanding of the troubleshooting and repair service they boast. At the end of the day, telephones are like any other gadget, and thus they have the possibility to break from time to time. You need to be prepared for this.

The telephone system suppliers you select are just as important as the hardware, if not more so. Make sure you pay a lot of attention to finding the best telephone system suppliers in your area so that you do not experience any issues in the future.

To conclude, telephone systems are crucial to all businesses today. However, they are not the same as they once were. The possibilities they possess have enhanced dramatically and phone systems are now very much related with computers and internet technology. Therefore you need a great telephone engineer company at hand to ensure everything runs optimally at all times. We hope that the advice that has been provided in this article will assist you when it comes to getting your telephone system right at your business.

3 Things That You Should Consider Outsourcing

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As a business owner, there are many decisions that you have to make, and one of them is whether you outsource or not. Whilst some people are outsourcing converts – and get most of their work done by external companies – others are a little more skeptical, and would prefer to have control over every part of their business in-house. Whilst this is understandable, there are a range of benefits of outsourcing, and if you’re not utilizing it in your business, then you could be missing out on saving money, and having the job done, well… better by somebody else.

We’ve put together a list of 3 things that you should consider outsourcing in your business.

StrategyDriven Managing Your Business Article | Entrepreneurship | Outsourcing | 3 Things That You Should Consider Outsourcing
 
1. Your social media management

Social media seems like something that would be easy to manage yourself, because all you have to do is post out a few updates every now and again, to make sure that you’re drawing people in across the various platforms. However, getting social media right is actually a lot more complex than that, and outsourcing it means that you’ll be able to benefit due to those professionals that know the algorithms, and what works. On top of this, it’s actually harder than you think to come up with a few things a week to post, especially when you’ve got to think up those ideas that will cause a good reaction. Leave it to the professionals!

2. Your IT security

OK, so pretty much every business out there uses IT in some way, and we all enjoy the benefits that it brings us. After all, are there any people out there who aren’t checking their emails at least 50 times a day now? As people – and business owners – we are IT obsessed, but security is a complex and difficult thing to manage. Even if you’ve got somebody in-house to deal with issues such as networking monitoring, the truth is that most external cybersecurity companies are a lot more advanced, which means that you’ll be facing less problems in the long-run. It will probably be cheaper than hiring somebody in-house, too.

3. Your admin

When it comes to admin, there is arguably nothing more boring than dealing with these things. Whilst you want to be getting on with that good stuff, it’s pretty annoying that your phone is constantly ringing, and that you’re being bombarded with emails left, right, and center. There’s nothing that you can do about this though, right? You’ll be pleased to hear that you can get a virtual reception, where people answer your phone calls, and even deal with your mail, for you. This is ideal for those who can’t afford full-time admin staff, and it’s great if you just want to get rid of some of the pressure of office life.

So, if you want to take those first steps into the world of outsourcing, then consider handing over these 3 things to the professionals. You’ll be glad that you did when you’re saving yourself a lot of time, and money, in the process!

5 Simple Solutions That Will Make Your Business Bloom

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StrategyDriven Entrepreneurship Article | Managing Your Business | 5 Simple Solutions That Will Make Your Business BloomWe all know that starting a business is a big deal. It’s something that will change your life, your career, and even your bank balance. But, to get there, and to make that happen, you need to create a killer plan to get you there. And while we’re not going to delve into the basics on creating a business plan in this post, we are doing to consider five things that you can do, or use, or turn to, to support and encourage your growth. Whether you know that you need more website visitors, more time to work on your business, or you just need to make your first sale, you may find that one or more of these five points will help you to do exactly that.

1. Get To Know Your Audience Better

The very first thing that you’ll want to do here, is to make sure that you know your audience incredibly well. Because the more you know your audience and you understand their needs, it will be easier for you to create a product or service that they need to have in their lives.

2. Solidify Your Strategy

The next thing that you’ll want to do here is to make sure that you have a solid social media marketing plan in place. Because if you want more visitors, or to grow an email list, or to make more sales, you need to harness all of the tools you have. And social media can be vital for this. So creating a set plan or having a clearer vision on what you’re trying to achieve, will help you to get those results.

StrategyDriven Entrepreneurship Article | Managing Your Business | 5 Simple Solutions That Will Make Your Business Bloom3. Outsource

Then next thing that might help your business to blossom, is to consider outsourcing some of the areas of the business that you’re not all that experienced with. Maybe you’re not great at finance or IT? Then why spend your time on it? Instead, you might want to read more about this here so that you can see if doing so will benefit you. Because if you can free up time, and get more work done, it’s definitely worthwhile.

4. Line Everything Up

But then also, if you know that you need to boost your business, you have to be really objective and look at your daily tasks. At what you’re focusing on and prioritizing. Because if your actions do not match your business goals – there’s your missing link. But when you align your actions to your goals, you’ll start to see better results.

5. Bring In Experts

And finally, if you’re thinking about hiring, or when you do, you’re going to find that it really works in your favor for you to hire people that have a certain level of expertise in their area. Sometimes, it’s easy to believe that you ought to hire novices, or trainees, or just cheap labor – but really, what will they bring to your business? Experts can really add value. And it’s smart to hire people that challenge you or that are more knowledgeable than you.

Have You Got What it Takes to be a Successful Entrepreneur?

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StrategyDriven Entrepreneurship Article |Entrepreneurship| Have You Got What it Takes to be a Successful Entrepreneur?If you are starting a new venture, you are entering the heady world of entrepreneurship. Your focus will be on your business’s bottom line, and how you can exploit your chosen market to make it as healthy, buoyant and sustainable as possible.

Being a successful entrepreneur is more than being good with figures, it requires you to sometimes dig deep and challenge the status quo. Here are some key traits that successful entrepreneurs share, have you personally got what it takes?

Passion

This is perhaps the most influential trait of successful entrepreneurs. They live and breathe by their business’s mission statement to provide the products and services that they know the public need. Their success is built on their passion; they love what they do, and their passion is contagious, inspiring and motivating.

Work Ethic

Successful entrepreneurs are the people who have an exceptional work ethic. They are the first ones in the office and the last ones to leave. Even when they are out of the office, and having free time, they will be thinking about how to benefit their business venture, whether expanding their knowledge through research or mentally refining strategies to boost their business – the business is always at the forefront of their mind.

Resilience

During the lifecycle of every business, there will be decisions that paid off, and less fruitful ones. Successful entrepreneurs are not deflated by, what some would consider, failures. Rather they see challenges as a learning opportunity so that the next time the obstacle occurs, they can get over it and conquer.

Risk-taker

Successful entrepreneurs are prepared to take risks where other people may falter. They don’t take the safe and well-worn path. They’ll be the ones that bet on the outsider team rather than the safety of fixed odds sports betting but succeed because they know the market and the risks that they have taken are calculated and not reckless.

People skills

Excellent communication skills are a pre-requisite for the successful entrepreneur. They need to be able to sell their products or services to a target audience who are also in the sights of their competition. Consumers often base their purchasing decisions on the personality of the business that they are dealing with; the products and pricing may be similar to those of competitors.

However, strong people skills are not only important for attracting customers and clients, entrepreneurs also need to be able to surround themselves with a team who share their vision. This means that they need to be able to recruit the right people to drive their business forward and grow.

If you are embarking on the entrepreneurial journey or have already started a venture but have not yet achieved the success that you expected, think about whether you share any of these traits. People often say that entrepreneurs are born and not made, but that is not necessarily true. You have an opportunity to finely tune your character so that you too can adopt these traits so that you can make your business thrive. Good luck!

How to deal with cyber-attacks: publicly or privately?

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StrategyDriven Risk Management Article | How to deal with cyber-attacks: publicly or privately?Cyber attacks spiked 164% in the first half of 2017, compared to the same period in 2016, entailing 918 disclosed breaches-according reports on broadcaster CNBC. Threats vary from sector to sector. Healthcare, for example, is more susceptible to crypto-locker ransomware like the infamous WannaCry.

Internet-connected consumer devices often fall prey to malware that shackles them to remotely controlled botnets such as Mirai. Varied though the threat may be, and staggering though these numbers are, the word disclosed highlights a central paradox: While transparency contributes to the overall fortification of cyber-security protocols and procedures, battening down the hatches presumably mitigates further financial risk.

Sure, a disclosure is immensely beneficial in terms of buttressing industrial safeguards, national and global security, and customer protection – not to mention mitigating the longer-term repercussions of an attack – but so too can disclosure exact lasting damage on a bottom line.

Fighting back

The nature, intent, and consequences of an attack notwithstanding, the way companies have responded to breaches is closely related to their designation: public or private. CFOs at public and private companies face different risks and pressures when it comes to cyber-security and disclosure, and exhibit divergent perspectives when it comes to preparation.

Broadly speaking, public company CFOs are more likely to outsource cyber-security to third-party firms, while private CFOs tend to invest in in-house IT teams. Regardless of who secures a company’s network, breaches are often known by CFOs before they are made public. By disclosing a breach, CFOs of publicly traded companies might trigger investor panic and sell-off, whereas private company CFOs risk irreparable harm to consumer and employee confidence.

On one hand, foreknowledge of pending disclosures can put unique pressure on public company executives, who often own considerable amounts of company stock. The ongoing federal investigation of three Equifax C-suite managers for insider trading arose due to alleged stock dumping prior to the revelation of the company’s catastrophic cyber-attack.
Equifax underscores the tension between a public corporation’s responsibility to its board, shareholders, and customers, and the financial implications of both the breach itself and legal requirements governing its reporting and remediation.

On the other, while private companies aren’t under the same legal obligations in terms of disclosure, and while the short-term consequences may be less impactful, these companies still face long-term pitfalls, such as lost trust and tarnished brands. Moreover, a medium-sized business may not have the capital or reserves to recover reputationally or financially after a major data breach the way a multinational corporation can.

Additionally, the moderate scale of many private companies sometimes instills a false sense of security. Middle-market businesses often assume they’ll be overlooked by attackers, whether due to a large number of similar companies, or a lack of enticing assets. After all, isn’t it the bigger fish that stockpile the type of data and info that hackers tend to target?

Be prepared

A lack of proper preparation only exacerbates the panic once an attack does occur. Attempting to deal with an attack on the down low can earn private enterprises a reputation as easy marks, and provoke subsequent attacks. Further, if the rearguard strategy backfires, or is exposed by the press, this can amplify the damage to a company’s brand and leadership, not to mention potential legal consequences if a court can prove negligence.

In terms of the bigger picture, the lack of reliable data pertaining to attacks on private companies leads to lopsided analysis regarding the multifaceted aims and motives driving these attacks, resulting in a sort of half-finished portrait of the threat landscape.

While cybersecurity prevention could be vastly improved by greater information sharing, some surveys of CSOs indicate that only one in seven attacks are reported to authorities. Alas, as it stands, adequate event modeling, and risk and security assessments, are being stymied by a lack of shared intel on private company breaches, effectively hampering the development of comprehensive prevention and management strategies.

This lack has precipitated the introduction of numerous cyber-security regulations around the world, and though the regulatory ecosystem is in a state of flux, the global trend is invariably toward greater transparency. CNBC notes that “governments around the world are introducing legislation which will force more companies to disclose data breaches,” a reach that already extends to private enterprises.

Regulatory environment

Both private and public companies are compelled to comply with local, national and global disclosure regulations, including Sarbanes-Oxley (SOX), the Health Insurance Portability and Accountability Act (HIPPA), and the EU’s General Data Protection Regulation (GDPR).

The GDPR, which regulates the collection and storage of customer information and data, and can levy fines of up to €20 million, requires that private companies disclose if they have a footprint in Europe, or otherwise handle the information of European citizens.

In the US, Sarbanes-Oxley (SOX) indexes the responsibilities of both public and private companies, including rules pertaining to compliance with federal prosecutors, and criminal penalties. Further, HIPAA governs how any company, public or private, handles personal health information.

Though public companies, traditionally, may have shouldered an inordinate amount of the fallout from disclosure, this has left them better readied for the implementation of legislation designed to enforce transparency. Even more advantageous, public companies now have hard-won practice mitigating the financial risks and ramifications resulting from disclosure.

Private companies, by contrast, are less aware and agile in terms of prevention and response; protecting their brand, for example, or proactively communicating with clients. Simply put, having been in battle, public CFOs are stepping up and getting more involved with cyber-security, while private CFOs, hovering on the sidelines, appear far more circumspect.

Make no mistake: this problem is only getting worse. The situation could improve rapidly if execs from companies of all stripes and sizes shared details of attacks with the larger corporate community.

Whether you are a CFO of an international, publicly-traded conglomerate, or a mid-sized regional business, it is well within your portfolio to do everything possible to properly prepare for the threat. Engage with the board, secure funding for proper security controls, and encourage leadership to be forthcoming when not if, your company’s cyber attack occurs.

About the Author

Andrew Douthwaite has over 17 years of technology experience joining VirtualArmour in 2007 as a senior engineer. Now as Chief Technology Officer, Andrew focuses on leading growth in the managed security services business and ensuring VirtualArmour is a thought leader in the security industry.