Communication Framework for Change Agents – Infographic

While organizations thrive on change, people often don’t. We don’t all embrace change at the same rate or pace (and a few even reject it outright). How new ideas are communicated can hinder or accelerate adoption. If you’re an innovator, it’s tempting to think that conveying your enthusiasm and excitement will accelerate others’ acceptance—it turns out, that won’t work most of the time.

Effectively communicating the need or reason to change is an important skill for change agents and a big factor in innovation velocity.


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Customer Retention: Stop Rolling the Dice

Banking on a steady stream of new business can be like gambling away your future. It’s a well-established fact that customer retention can yield a huge return—yet companies still struggle to make it happen. Doing things like creating a more positive customer experience right from the start and identifying the root issues that cause customer churn can ensure a stable and prosperous future.

Below is an infographic from Sparked that illustrates the dangerous mindsets companies have that ultimately lead to churn and a significant loss in profit.

BPM Process Methodology

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