Management Observation Program Best Practice 2 – Program Alignment with Established Performance Standards
The goal of any observation program is to promote adherence to the performance standard delineated by management in order to consistently achieve superior results. Additionally, observation program credibility exists when those being observed can expect both repeatable evaluations by one manager and consistent evaluations by different managers for a given job performance relative to established standards. Therefore, management observations must be aligned with and focus on those critical standards required to ensure outstanding performance.[wcm_restrict plans=”41892, 25542, 25653″]
Alignment between the management observation program and established performance standards needs to exist both procedurally and in observation performance. Procedurally, the management observation program, including all procedures and forms, should be founded on the well documented and communicated organizational values and performance standards. Consistent alignment of observation performance with established standards occurs when observers are well trained and themselves observed and provided feedback on the effectiveness of their observations in reinforcing organizational performance standards.
A management observation program well aligned with the organizations performance expectations provides a great source of execution level information for the organization’s performance measurement system. In fact, data for cascaded performance measures at the working level may only be available from the management observation program.[/wcm_restrict][wcm_nonmember plans=”41892, 25542, 25653″]
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