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StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 13 – Metrics and Results Communication

StrategyDriven Management Observation Program Best Practice ArticleManagement observation programs serve to reinforce leadership expectations throughout the workforce. This reinforcement not only includes standards associated with the performance of day-to-day operational activities but also manager and supervisor performance of observations. One effective way to reinforce the importance of the program itself, desired performance of management observations by managers and supervisors, and behaviors expected of workers is through a publicly published management observation program metrics set.


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 8 – Cross Organizational Trending

StrategyDriven Management Observation Program Best Practice ArticleManagement observation programs generate a wealth of individual and workgroup performance data. All too often, workgroup managers view their employees job functions as being singularly unique and so don’t consider pooling their observation results with peers. Doing so, however, creates the possibility of identifying broader organizational trends that may be culturally driven and more economical to resolve with a single integrated initiative.


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StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 7 – Documented and Signed Observations

StrategyDriven Management Observation Program Best Practice ArticleRobustly implemented management observation programs offer many benefits to the organization and its managers. At their core, each of these benefits is derived from aggregation and analysis of the performance data gathered during the observations. Enabling required data synthesis necessitates the documentation of observed occurrences and conclusions. Desired behavior reinforcement and performance improvement, not to mention manager and observation program credibility, necessitate the employee be briefed on the observations made and conclusions drawn. As with all formally documented performance appraisal instruments, the documented observation should be signed by both the manager and employee.


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StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 6 – Observation Announcement Timing

StrategyDriven Management Observation Program Best Practice ArticlePhilosophically speaking, no one, including managers, should ever be afraid to have ‘the boss’ know or observe what he or she is doing. Being human, we naturally feel self imposed pressure to perform well especially when we are being watched. Subsequently, management observations will always make the conscientious employee at least somewhat nervous. When then does a manager announce that he or she will be observing an individual’s performance? In most cases, shortly before the observation begins.


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StrategyDriven Management Observation Program Best Practice Article

Management Observation Program Best Practice 4 – Observation Quotas

StrategyDriven Management Observation Program Best Practice ArticleManagement observation programs seek to reinforce desired behaviors while also capturing data to enable the identification of improvement opportunities. Both of these objectives require observation repetition in order to be effective; enough reinforcement points to alter or establish reflexive behaviors and an adequate number of data points collected to enable a statistically sound conclusion to be formed. Realizing the desired number of observations is most easily achieved through a quota system.


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