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Corporate Cultures – Why Policies Don’t Match Actions

Policy - Action MismatchToo often, corporate policies are the ‘little white lies’ no one likes to talk about. Philosophically, corporate policies should reflect the expectations of company leaders and drive management’s decisions and employee actions. Upon closer examination, however, management’s decisions and employee actions are anything but aligned with documented expectations; with few seemingly concerned about the discrepancy.


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Organizational Accountability Warning Flag 2 – Time-based Performance Assessments

StrategyDriven Organizational Accountability Warning Flag ArticleHow often have you, as an executive or manager, looked at the cars in the parking lot as you come into or depart from your workplace and said to yourself, “So and so are really contributing to the organization,” based on seeing their cars. Or seeing no one else’s car reflected on your own performance as, “I’m a top contributor. I put in more hours than anyone else.”


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Additional Information

Associating time with performance represents the weak analogy fallacy. Additional information regarding this fallacy and how to recognize when it occurs can be found in StrategyDriven’s decision-making warning flag article, Weak Analogies.

Organizational Accountability Warning Flag 1 – Equality of Outcomes

StrategyDriven Organizational Accountability ArticleNo two individuals are exactly alike; therefore, each uniquely contributes to the organization. Subsequently, it is reasonable to expect that each individual’s efforts will result in a unique value contribution to the organization. In the accountable organization, this value is proportionately rewarded. Thus, no two individuals should expect to consistently receive the same reward outcomes.


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StrategyDriven Editorial Perspective – No Free Lunch

There exists a pervasive and ongoing belief among many that government has the power to eliminate hardship and create prosperity for everyone. Nothing, of course, could be farther from the truth.


“You don’t make the poor richer by making the rich poorer.”

Winston Churchill
Prime Minister of the United Kingdom
(1940-45, 51-55)
and Nobel Laureate (literature)


The following video is that of a lecture made by Nobel Laureate and Economist Milton Friedman. In his discussion, Dr. Friedman illustrates why there is no free lunch, why no combination of government programs can simultaneously create wealth and prosperity for all individuals. Thus, when government spends money, it is always at someone’s expense. He goes on the dispel the myth that corporations pay taxes of any sort and how continuing such policies further injures the economy and employees.

Dr. Friedman’s assertions are not political but are instead based on sound economic theory and real-world experiences. These principles equally apply to organizations to the extent that compensation, benefits, privilege, and authority are proffered in a manner inconsistent with the value contribution of the individual.

StrategyDriven Recommended Practices

Highly accountable organizations benefit from the premise that there is no free lunch. Executives, managers, supervisors, and individual contributors are held accountable for their actions and contributes both positively and negatively. StrategyDriven leaders should therefore take the actions necessary to create and promote accountability throughout their organization. At a high level, these actions include:

  1. Clearly defining the organization’s mission in terms of quantifiable goals and values
  2. Broadly communicate the organization’s mission and values
  3. Cascading these mission goals into a performance metric system that establishes the results to be achieved at each level of the organization and ultimately by each employee
  4. Codify the individual level performance metrics and organizational values within position descriptions, observation programs, and individual performance goals
  5. Award organizational positions based on individual knowledge, skills, experience, contributions, and adherence to the organization’s values
  6. Establish a compensation and benefits program that equitably distributes rewards based on an individual’s value contribution and adherence to the organization’s values
  7. Provide continuous, ongoing feedback and coaching to both reinforce the achievement of the organization’s goals in a manner consistent with its values and to further develop personnel and improve performance

“Organizational accountability exists when all members of the workforce individually and collectively act to consequentially promote the timely accomplishment of the organization’s mission.”

StrategyDriven Contributors


Additional Information

StrategyDriven believes the practice of ‘no free lunch’ reflects an organizational commitment to praise-worthy values. Leaders seeking to infuse their organization with such beliefs are supported by the tools presented in our principle, best practice, and warning flag articles within the following topics:

StrategyDriven Podcast Video Edition 2 – What makes an organization StrategyDriven?

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the principle, best practice, and warning flag articles found on the StrategyDriven website.

Episode 2 – What makes an organization StrategyDriven? examines the qualities and characteristics of a StrategyDriven organization as well as the benefits these organizations realize over competing firms not so well aligned.
 


 
Learn more about how to become truly StrategyDriven by reading: The StrategyDriven Organization.

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