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StrategyDriven Human Performance Management Best Practice Article

Human Performance Management Best Practice 3 – Qualify, Verify, and Validate

StrategyDriven Human Performance Management Best Practice ArticleHuman error reduction not only applies to the performance of operational activities but to analytical tasks as well. Errors made during performance of these tasks frequently go unnoticed at the time of occurrence, only to become consequentially evident when action is taken based on the errant analysis. These latent errors can have an equally devastating financial, environmental, asset and human impact as operational performance errors; simply occurring with greater time separation between the error and the event. Therefore, human error reduction must be applied to these activities too.


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StrategyDriven Human Performance Management Forum

StrategyDriven Human Performance Management Forum

Excellent business strategies fail to deliver superior results when not executed well. Subsequently, consistent, high-quality human performance becomes a critical component to successfully achieving the organization’s goals.

Yet, being human means making errors. Even well-intentioned, hardworking employees will make 3 errors out of every 100 actions taken simply because of the human condition. Thus, the question of achieving excellent human performances is twofold… how can the human error rate be minimized and how can business systems be structured such that human errors don’t result in costly or catastrophic failures?

Focus of the Human Performance Management Forum

Materials within the Human Performance Management Forum focus on those principles and best practices implemented at leading organizations to ensure consistent, high-quality human performance appropriately balanced with the need for cost-conscious efficiency. The following articles, podcasts, documents, and resources cover those topics critical to an exceptional human performance management.

Articles

Best Practices

Warning Flags

StrategyDriven Human Performance Management Warning Flag Article

Human Performance Warning Flag 1 – Peer Checking Everything

StrategyDriven Human Performance Management Warning Flag ArticlePerforming operational tasks is no different than administrative work or project activities – elevate all tasks to a level of equal importance and they all become unimportant. As previously defined in StrategyDriven Human Performance Management Best Practice 2 – Peer Checking, activities that should be peer checked are those irreversible actions presenting a severe adverse consequence if an error is made. If all activities are peer checked, including those that are either reversible and/or have little consequence if a performance error occurs, then all activities are elevated to an equal level of importance; unnecessarily diminishing productivity and inviting complacency in the performance of truly important tasks.


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StrategyDriven Human Performance Management Best Practice Article

Human Performance Management Best Practice 2 – Peer Checking

StrategyDriven Human Performance Management Best Practice ArticleEven the most well-intentioned and dedicated humans are fallible. Therefore, the challenge becomes one of minimizing human error.

While individual performed human performance tools can greatly reduce error rates, there exists some circumstances when even this resulting low error rate is intolerable. These situations are characterized by the immediacy of a highly adverse outcome should an action error be made. Thus, greater error avoidance must be built into the performance of these activities.


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StrategyDriven Human Performance Management Best Practice Article

Human Performance Management Best Practice 1b – Verbalized Self Checking

StrategyDriven Human Performance Management Best Practice ArticleEven the most well-intentioned and dedicated humans are fallible. Therefore, the challenge becomes one of minimizing human error.

Verbalizing the written word further engages the activity performer in the task at hand. By speaking the directions, the performer is driven to mentally register the assigned actions.


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