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Debriefing as Continuous Improvement
If there was one trend in the last decade of the twentieth century that anyone would recognize as important, it would be continuous improvement. Whether it was branded the Deming Method or Six
Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide.
In an environment of instant and unpredictable change, most of these models are statistically based and unwieldy. They can bog down a company and delay actions and reactions so much that they become ends instead of means. To survive, thrive, and remain on the cutting edge, organizations must learn to adapt rapidly, which means they need feedback loops that are nearly instantaneous and a process for feeding lessons learned back into the company in near-real time. They must close the gap between what was true about the market yesterday and what the new truth is today.
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About the Authors
James D. ‘Murph’ Murphy, the Founder & CEO of Afterburner, Inc., has a unique and powerful mix of leadership skills in both the military and business worlds. Murph joined the U.S. Air Force where he learned to fly the F-15. He logged over 1,200 hours as an instructor pilot in the F-15 and accumulated over 3,200 hours of flight time in other high-performance aircraft. As the 116th Fighter Wing’s Chief of Training for the Georgia Air National Guard, Murph’s job was to keep 42 combat-trained fighter pilots ready to deploy worldwide within 72 hours. As a flight leader, he flew missions to Central America, Asia, Central Europe and the Middle East.
Will Duke is Afterburner’s Director of Learning and Development. His duties include coordination of the development of intellectual property, training programs, and educational materials. He also serves as a consultant to process and continuous improvement management programs. With Co-Author James ‘Murph’ Murphy, he wrote the 2010 release The Flawless Execution Field Manual.
Paul Bailo, MBA, MSW, Ph.D. (candidate) is the founder and CEO of Phone Interview Pro – a service for job seekers who want to perfect their telephone job interviewing skills. Paul recognized that while resume, interview preparation, and target company research assistance are commonly offered by outplacement and career counseling organizations, the importance of the telephone interview is often overlooked. In response to this, Phone Interview Pro has created a 250+ point phone evaluation not seen in the career services industry… until now! This is not only a new company, but also a whole new industry; it’s exciting for us, of course, but the real excitement generated by Phone Interview Pro will come from those who hone their skills using the service. To read Paul’s complete biography, 
Paul David Walker, CEO of Genius Stone Partners, was part of the first to create a leadership firm designed to align strategy, structure and culture to fortify some of the largest companies in the United States including Star-Kist Foods, Rockwell International, Conexant Systems, Chase, Anne Kline and New York Life. His own genius lies in integrating business strategy and philosophical insights, guiding the leadership of major companies with a holistic approach that allows them to grow grounded, stable and balanced – and ultimately, become much more successful leaders. Some of the most influential leaders in American business have relied on him for expert guidance since 1984. To read Paul David Walker’s complete biography, 
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