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Why Outsource To Grow Your Business

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StrategyDriven Managing Your Business Article |Outsourcing|Why Outsource To Grow Your BusinessAll businesses have one main goal: to grow. There are lots of ways for a business to grow, but the big question is, should you outsource your operations or perform them in house in order to grow most effectively?

Outsourcing is the strategic use of outside resources to perform tasks usually handled by internal staff.

Why Outsource?

There are many reasons to outsource, including cutting your costs, improving focus within your company, and making sure you internal resources aren’t over-stretched and are allocated to tasks that are fundamental to your business. There are also some requirements to meet if you’re going to outsource successfully.

The basic principle is to make sure that activities that carried out inhouse actually add value to the business, and tasks that are outsourced are ones that can’t be managed by your existing, such as to manage IT providers. To outsource successfully, do your research and make sure you have these things:

  • Clear goals for the company
  • A clear plan for the business
  • A clear selection process for the people you outsource to
  • A plan for how to keep in touch with your contractors
  • Clear and properly written contracts

Is Outsourcing Practical?

Outsourcing means more efficiency. We’ve all heard the saying ‘jack of all trades, master of none’. Managing multiple tasks at once time means the productivity drops. Counteract this by outsourcing.

By moving tasks off your plate, outsourcing makes you more efficient and more productive. What it doesn’t do is cause you to lose control over your business. Outsourcing activities like content marketing, bookkeeping, and admin is popular with business experts, and can all help your business to grow. Outsourcing based on the areas that your company is developing in can help you be more successful, and save you money in the long-run.

Outsourcing can be a solution to operational issues too. If you outsource non-core business functions, you have more time to focus on the things that are core to your business. It also allows you to seek out the best people for the job without time constraints and geographical boundaries.

Another big reason to outsource is to cut your costs. Outsourcing also improves your company’s ability to be flexible and innovative, as you will have access to ideas and knowledge at the cutting edge of different business areas. Outsources lets you form partnerships with those at the forefront of innovation, keeping your company in the lead.

Reasons Not To Outsource

Despite the many advantages, outsourcing is not the right answer for everyone. Some people feel that outsourcing is not the answer. One concern is one of quality control. If you don’t employ in-house to take care of business functions, then it is much harder to have much control over the quality of the work that is done. There are ways around this, as people develop more in remote teams and get better at communicating with each other in non-traditional working environments.

Some think that outsourcing also makes your business less flexible. Any changes to your business have to be passed down to your outsourced vendors, which means time spend on retraining.

Some companies are now choosing to bring back function in-house that they previously outsourced. But why are businesses minimizing outsourcing now? One reason is that the vendors they worked with didn’t meet their expectations. For example, an outside contractor might not be as commited to the values and ethos of your company, so don’t put in the same level of work. Wage inflation in outsourcing markets also puts pressure on how much outsourcing you can do, which makes the idea a little less attractive.

Deciding whether or not to outsource will be different to every business. The decision should be made carefully, and it’s essential to do your research. What skill gaps do you have in your company that would benefit from an expert contractor? What can you outsource to save time and money? You must thoroughly vet any contractor you plan to work with. Make sure they can deliver the service you need and do it inline with your company’s brand values, ethos, and guidelines. If you need to closely monitor an outside company, then you aren’t saving any time, so you may be better to move these activities in-house or look for another partner. Remember too, that outsourced services can also work alongside your own teams, such as outsourcing SEO to allow your PR team to focus more on other areas. IT is a common area to outsource to work alongside internal staff.

How Co-working Spaces Could Benefit From the COVID-19

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StrategyDriven Managing Your People Article |Co-working Spaces|HOW CO-WORKING SPACES COULD BENEFIT FROM THE COVID-19The coronavirus pandemic has pushed the global economy into recession. Economists across the world are predicting the worst economic recession in history, as countries struggle to contain the deadly virus. GDPs are plummeting, and unemployment rates are rising worldwide.

Businesses, from large corporations and MNCs to small companies and startups, are forced to make significant operational and structural changes. Many organizations have embraced the work-at-home model, as offices are the top contenders for spreading the virus. People are focused on avoiding activity or place that encourages social interaction.

It brings us to an important question: Can co-working spaces still survive when social distancing is mandatory?

It most certainly can. Even though co-working spaces are currently facing reductions in revenues and memberships, they have an enormous potential to benefit. Economists and experts observe that a recession and the work-at-home situation can open up new opportunities for co-working spaces. Currently, co-working spaces are empty, and many have shut down due to a lack of demand. But this situation is expected to reverse as people thrive in social settings and seek out co-working situations.

In this article, we will discuss the potential benefits co-working spaces can draw from the ongoing pandemic and recession.

Here, take a look at these points:

1. WORK FROM HOME CULTURE

In the wake of the pandemic, administrations and businesses are fighting uncertainty, which has given rise to the work-from-home model. It is an attractive and feasible solution to maintain operations and productivity in the immediate future. Twitter, amongst other corporations, is allowing its employees to work-from-home permanently.

Apple and Facebook have also extended their work-from-home operations until 2021. The demand for co-working spaces in Australia is also increasing as remote workers need a professional environment. Organizations and professionals are increasingly embracing teleworking, and co-working spaces play an instrumental role in this transition towards remote working.

They provide remote workers with an organized and systematized space where they can operate and network within the industry.

2. DE-DENSIFYING OFFICES

De-densification is instrumental in ensuring a smooth transition out of the crisis and towards recovery. Organizations are likely to explore practical solutions to de-densify their offices and operations to future disruptions and safeguard their employees. Major corporations and companies are already taking measures to relocate their employees and operations to co-working spaces.

As the economy moves towards recovery, the trend of de-densification and relocation to co-working spaces also expected to increase. Businesses are likely to position their employees across multiple co-working spaces to reduce their expenses and avoid over-densification. Corporations have realized the benefits and cost reductions of remote working, and this trend is likely to continue in the future.

Remote working and co-working spaces go hand-in-hand because professionals need a supportive and facilitative environment. Many small businesses and startups that forced to shut down can also rely on co-working spaces. They can position their operations temporarily to save money and recover from the recession.

Many professionals are just getting comfortable with remote work. They realize the comforts and flexibility associated with working at home. However, eventually, millions of work-at-home professionals will seek to escape their home environment and work from a different environment. They will be attracted to co-working spaces where they can practice social distancing without being confined to their home environment.

3. LIFELINE FOR SMALL BUSINESSES

Co-working spaces are not only crucial for freelancers and teleworkers. They are an essential lifeline for small businesses, startup entrepreneurs, and self-employed professionals. They serve as a supportive environment that offers structured discipline for coordination and allows greater affordability.

Countless entrepreneurs are unable to rent office spaces and rely on co-working environments to sustain operations and enhance productivity. Co-working spaces can play an instrumental role in coordinating resources and offering community support to small businesses. They can aid small business owners in exploring grants and governmental schemes.

Co-working spaces can also function as a bridge between local business networks and small businesses. They can provide them enhanced access to government schemes, grants, and local organizations dedicated to relief. Co-working spaces ideally positioned to coordinate the relief resources offered by various local funds and organizations.

They can utilize their peripheral connections and positioning to aid freelancers, remote workers, and small businesses.

4. COMMUNITY SUPPORT

Co-working spaces create a community where remote workers and small business owners can cultivate trust, grow, and build relationships. They are dynamic economic engines that fuel the financial stability and market presence of millions of professionals. Co-working spaces create employment opportunities; they allow businesses to save money and raise equity capital.

Once the COVID-19 crisis boils over, federal and local leaders will work towards creating jobs and restoring office spaces. Co-working spaces will play an instrumental role in recovering the corporate community. Community dimension is significant for allowing a smooth recovery, and co-working spaces will aid in restoring the balance.

The recession has hit hardest on small businesses and startups, and co-working spaces will facilitate restoration. They will help entrepreneurs and professionals regain their stability by offering social networks and industry connections.

It is essential to understand that return to normalcy after the lockdown won’t be easy. Many businesses won’t be able to reopen, and countless entrepreneurs will struggle to raise capital and cover losses. Community support and strength will be crucial in rebuilding networks, reconnecting with associates, and restoring the economy.

Co-working spaces are community hubs that offer support and create a facilitative environment. They will be instrumental in rebounding from the coronavirus pandemic and transitioning towards normalcy.

CONCLUSION

Presently, all businesses are navigating through uncertain times with depleted revenues and increasing losses. The global industry has embraced numerous adjustments and extensive restructuring to cope with the crisis. Co-working spaces are a vital ingredient in this restructuring as they will facilitate local economies and act as community hubs.

Co-working spaces are local economic engines that support remote professionals and entrepreneurs, and their significance is likely to increase. They will play an instrumental role in recovery and rebound, as businesses work towards restoration and growth.

Can We Make Remote Work Work Long-Term?

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StrategyDriven Managing Your People Article |Remote Work|Can We Make Remote Work Work Long-Term?Lots of people who are newly working at home would like to keep it that way. In fact, a worldwide survey of 500 employees conducted by OTRS Group revealed that the vast majority of those surveyed (80 percent) enjoy working from home, even though 68 percent said working from home was new to them.

Companies are interested too. Leaders are seeing an uptick in productivity. And, in some parts of the world, new laws are even being proposed that could establish home office options as an employee right.

If this work style continues, what do leaders need to focus on to ensure long-term success? Tools and culture.

Remote IT Solutions

One tricky thing is that employees in their own home do not have onsite IT support. So if technical problems occur, a loss of productivity can quickly result without a remote help desk option.

The following will offer employees the best possible remote help desk solution:

  1. Analyze employee needs. How quickly do they need support? When can they help themselves?
  2. Define support processes and procedures. Design these in accordance with ITIL®.
  3. Evaluate help desk solutions. Find a cloud-based solution that includes notifications, multiple channels, SLAs, a self-service portal and an API for integrating with other systems.
  4. Consider security. Help desk security functions and processes should always play a major role in the selection of your system.
  5. Customize the selected solution. Now, take time to align your new system with user requirements and the previously defined processes.
  6. Provide training. When ready, have extensive communication and training for the help desk team and end users.

The ideal help desk should not only ensure that problems are solved quickly, but should also support employees in the home office so that they can efficiently use their time.

Remote Teamwork Solutions

With general technical problems handled, tools must also be implemented to support teams in communicating, planning and moving tasks between one another. The lack of this type of tool is a key concern expressed by those who have recently shifted to the home office environment.

In fact, in the referenced study, of those who had been struggling to work from home:

  • 15 percent were challenged by not knowing what their teammates were working on,
  • 14 percent had a hard time measuring team results, and
  • 13 percent had difficulty keeping track of their own tasks.

For nearly half the people, facilitating work is difficult when people aren’t routinely chatting about it in an office setting. Remote work software can be used to help add structure to communication and tasks in order to avoid these difficulties. Remote work solutions should bring together all information that teams need to get their jobs done, such as tasks, calendars, contact information, business process automation and reporting.

By using one tool to centrally manage all of these, both employees and leaders have an up-to-date, clear understanding of what the current work is, how to get it done, and when issues are creeping up.

Corporate Culture Supports Remote Employees

However, tools can’t solve all of the problems. While there are many advantages to working from home, those making the change may long for the benefits of working in a traditional office. Respondents shared that they missed seeing their colleagues and that they feel “stuck” in one place for too long.

In order for the positives of working remotely to last long-term, management teams need to think about how to counteract these losses by:

  • Encouraging conversation about change. Change is hard, so provide outlets for employees to discuss this and share what has been working well.
  • Hosting virtual offsites. Plan time for employees to come together and talk about key topics, much like you would do in a traditional offsite. Be sure to have an agenda, include breaks, keep sessions to 90 minutes and have options for socializing.
  • Creating a virtual coffee break. Give people a chance to chat about non-work topics or play games together. What could bring people together for a reason other than talking about tasks?
  • Deploying a chat tool. Offer a tool that lets people ask quick questions, share fun information or talk about personal topics. It helps promote that “around the water cooler” feeling. There are plenty of programs like Microsoft Teams that are perfect for this. It’s also a good idea to get PBX integration for Microsoft Team for more means of communication.
  • Hosting a non-work contest. For instance, give people a reason to break free of their homes by holding a fitness contest. Or, try a virtual company-wide 5k. Contests give people an outlet for being engaged socially with colleagues.
  • Defining and following processes. Processes help people know what is expected when, and reduces worry about doing the right thing. Plus, they keep work flowing smoothly when time zones make it hard for everyone to be online at the same time.

While the Corona crisis has been a challenge for businesses and employees alike, it has also opened the door to expanding remote work opportunities. The study shows significant benefits to working from home, from saving commute time to spending more time with loved ones. But to maintain the current situation, leaders should be investing in tools and creating shifts in their corporate culture to keep productivity and employee satisfaction high long-term.

About the Author

StrategyDriven Expert Contributor | Sabine RiedelSabine Riedel is a member of the Management Board of OTRS AG. With her expertise in the areas of corporate development and leadership communication, she is responsible for the development and expansion of international HR strategy and the conception and implementation of measures to implement the company-wide corporate culture.

Five Ways To Get Creative While Working From Home: From someone who does it all the time

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StrategyDriven Practices for Professionals Article |Working from Home|Five Ways To Get Creative While Working From HomeWhen I am not teaching a class at the university or speaking, I am working from home.

Here are five things that work for me as a solitary, creative home worker:

  1. Finding my creative space
  2. Finding my creative time
  3. Take breaks and naps
  4. Letting incubation work for me
  5. Force connections

A bit more about each, and how you might put them to work for you.

Finding your creative space

Have you ever walked into a place, rubbed your hands together and said to yourself, “I could really do some great work here?” Artists and musicians have studios, crafts people have workshops, professors and pastors have studies, and scientists have laboratories.

Where is your creative space? Where do you do your best work? One of my artist friends describes her studio as her sanctuary. It is her “safe place.” In her studio, she is able to create, try new concepts, and leave her work in progress. Her studio is filled with light, it’s clean and well organized, and is just the right temperature for her. It is the place where no one disturbs her. It is her retreat from the hectic, outside world, where she can immerse herself in a private world of concepts and colors.

I really love my home office.

I work at an old library table that was built in 1952. I bought it from a used furniture store in the 1980s, and it is my favorite piece of furniture. I wrote my dissertation and all of my books at that table! When I sit at my desk I have a beautiful view of my yard and the pine trees that surround it. I keep meaningful items and decor in my office – like my Iron Man action figure and desktop tractors that remind me of my farm heritage. My office is my favorite room in the house – and it’s a good thing because I spend so much time here.

How to create your own place for productivity? Make your creative space a place that you want to be in. That you look forward to spending time in. Ask yourself, where do I do my best work?

Finding your creative time

My best creative time is morning. When I was writing my second book, Leading on the Creative Edge , I would write from 6:30 to 9:00 a.m. At 9:00 my staff would start to arrive for work and the day-to-day business would begin. I was also mentally “done” with the book for the day. I needed a break.

When I worked with my colleague, Dr. Mary Murdock, her most creative time was from 10:00 p.m. to 2:00 a.m. Needless to say Mary didn’t schedule morning meetings or classes.

Working from home is providing many folks a brand-new opportunity to find a creative time that works best for them. If you’re able, lean into the schedule that works best for you and your creative output.

Take breaks and naps

The philosopher Immanuel Kant worked in bed at certain times of the day with blankets arranged around him in a particular fashion. Mozart composed after exercise. For me, it is sleep that rejuvenates my creative capacity.

After a 20 or 30-minute nap in the afternoon, I am ready to do more creative work. My nap creates a separation in my day. It feels to me that I actually have two days in one.

When I was writing my master’s thesis and later my doctoral dissertation I would lie down on the floor for 20 minutes after dinner and listen to meditative guitar music. I usually fell asleep during that time, but that little nap allowed me to work productively for another three hours.

Letting incubation work for you

A classic tenet of creative problem solving is that breakthrough ideas often come to us when we step away from the problem and “incubate.” You’ve likely experienced it yourself. You’ve been working on a problem for a long time, haven’t made progress, and you back off to do something else. After your period of incubation — eureka!

The idea hits you.

Several times in my life I’ve woken up in the middle of the night with a breakthrough idea for a project I am working on. As a matter of fact, my first book, Why didn’t I think of that?, came to me at 3 a.m. in Washington D.C. in 1986.

I was finishing up my doctoral dissertation and took the weekend off to visit friends.

In the middle of the night, I woke up with the characters and the plot line for the book. I grabbed my pocket tape recorder and dictated almost the entire book.

Now, here is the kicker. I went to D.C. to get away from my work. I almost did not take the recorder with me because I thought I was mentally exhausted. However, if I had left the recorder behind, I am sure that book would not exist today.

So, if you become stymied on a project, step away from it. And it’s OK to work on several projects at the same time. (Just don’t multitask!) Benjamin Franklin and Thomas Edison worked on several projects at the same time. When they got tired of one, they would switch and work on another. In that way, when they were working on the other project they were “incubating” on the first project. Try it. If it worked for Franklin and Edison it might work for you.

Force connections when you get stuck

One sure-fire way to get new ideas is by using Forced Connections. Forced Connections is the essence of creativity; a practice of combining ideas that don’t appear to be related in a new way. This method helps you get those ideas flowing when you are stuck.

How it works:

  • Consider the problem you are trying to solve.
  • Pick an object or situation from a completely unrelated area.
  • Find or “force” a connection between the problem you are working on and the seemingly unrelated object.

The result of this new connection is a new idea.

In my creativity programs, we always do a warm-up exercise before we take on the main challenge. One of my favorite warm-ups is to generate ideas for the perfect bathtub.

After a few minutes, the group starts to slow down. They have generated the typical ideas for improving a bathtub. But, now they are stuck. It is time to introduce Forced Connections by showing the group some pictures or items unrelated to the topic.

First picture. “What ideas do you get for improving a bathtub from a bunch of bananas?” I get ideas like: make it non-slip, make it yellow, shape the tub to fit your body, and my favorite—have a bunch of my friends over.

Another picture: an airplane cockpit. This picture generates ideas like: temperature controls for the tub, lots of windows around the tub, seats in the tub and, of course, make the tub fly.

You don’t need pictures to have this technique work for you. All you need to do is look around. I am sitting at my desk while I am writing this. So, if I were working on a challenge and got stuck, I would ask myself—what ideas do I get from my telephone or books on my bookcase or the fan on my desk or trees in my backyard?

With Forced Connections, the ideas you get may not be the breakthrough answers you are looking for, but you will have more ideas to choose from.

There you have it! My time-tested recipe for at-home creativity work. See what works for you – I’d love to see photos of your creative spaces, learn about your breakthrough ideas, and hear about whether these practices help your creative output. Send your experiences, and good luck!

About the Author

StrategyDriven Expert Contributor |Roger L. Firestien, PhDDr. Roger Firestien has taught more people to lead the creative process than anyone else in the world. He is senior faculty and an associate professor at the Center for Creativity and Change Leadership at SUNY Buffalo, author of Create in A Flash: A Leader’s Recipe For Breakthrough Innovation and President of Innovation Resources, Inc.

For more information please visit: https://rogerfirestien.com/

Part Of The Team: Managing Employees Effectively During The Coronavirus

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StrategyDriven Talent Management and Managing Your People Article |Coronavirus|Part Of The Team: Managing Employees Effectively During The CoronavirusIt is safe to say that many businesses have had to adapt really quickly to the current situation. Businesses that had no idea how to incorporate remote working have had to do it quickly. But while we’ve all discovered new ways of working we’ve had to figure out how to keep our employees motivated during this difficult time. While it might not be top of your priority list right now, happy employees will continue to be productive ones. But this also means that you’ve got to learn how to manage them. You may very well be concerned about the state of the business but what can we do to make sure that our employees feel part of the organization despite what is going on?

Avoid Ambiguity

If we are more transparent our employees will know where they stand. It can prove to be challenging, especially when we have numerous employees to liaise with. But if we can find blanket ways to keep our employees on the same page this will go to alleviate some fears. Now, the benefit of work tools like Slack and Zoom have come into their own, and if we can increase our platforms for communication, whether this is incorporating a Coronavirus text alert so our employees are as up-to-date as humanly possible or improving our communication tools, we can work better at managing their anxieties. As simple as it is, being transparent can prove difficult, especially if we are worried about how long this pandemic will last and if our business will survive. But it’s not just about communicating the good things; it’s about communicating the bad but incorporating action plans so our employees know what will happen should things get worse. Ambiguity will breed anxiety so let’s minimize it.

Checking In With Them On An Individual Basis

It’s not easy to check in with them on an individual basis but while you may very well be having daily briefings where you can see them all, sometimes employees feel they can’t speak out on such an open forum. When our employees have individual stresses it’s crucial to ensure that they are focused and happy. And checking in with them on a semi-regular basis isn’t just being a good leader but it’s being a good friend. And this is something that we have to relax right now. Running a business is always at the forefront of our minds but when our employees feel so worried that they can’t do their job properly we must figure out a way to lessen their worries by providing a sympathetic ear or a friendly shoulder. When we get into the habit of checking in on an individual basis, like a quick phone call, the more we do this the more our employees will feel that they can open up. Some employees will keep everything bottled up and feel that they can’t speak their fears because you are “the boss.” But now is the perfect opportunity to incorporate a culture of sympathy and support. What’s more, this should be the perfect time to make it last well beyond the end of this crisis.

Understand Your Individual Stresses

If you are a good boss you will do everything you can for your employees to minimize their fears. And while it’s fantastic that you are doing everything for them, are you neglecting your own needs? You may feel hell-bent on keeping the business afloat which means that you are working overtime. And while in one respect it’s a very useful distraction considering the current climate, you’ve also got to realize if you are working yourself to the bone.

Managing your employees during a crisis isn’t just about giving them everything they need but it’s about them recognizing that you are focused and professional. If they see that you look like you’re about to break, this won’t fill them with confidence, so you need to lead by example. And it’s a lesson that we all need to learn anyway. If you look after yourself you will look after everybody else much better. Take the opportunity every single day, not just to look at the company and employees, but also look at yourself and see if you are looking after yourself properly. One of the great benefits of working from home right now is that we can have more control over our diet and our downtime. Use this as the perfect opportunity to instill some better habits.

It’s a time of the precariousness but we can also so use this as an opportunity for some introspection. Your employees need your support and you have to give them what they need. And if you struggled to support them before, this can be the best opportunity to draw a line in the sand.