Estimating any initiative’s return on investment is extremely challenging and often suspect. This article addresses the frequently forgotten and unanticipated factors diminishing the return on process reengineering projects.
Companies invest $10,000s, $100,000s, and even $1,000,000s in the transformation of their business processes only to realize all of the cost but far less of the value than originally projected. Such occurrences make executives, managers, and employees question whether or not they can realistically expect to achieve the returns on investment asserted in any such business case.
… Get the article now!