While often appearing mundane and bothersome, internal or back-office processes keep a company moving. Their health and efficiency is as important to the enterprise as acquiring new customers and fending off marketplace competitors. Indeed, these very processes may be the key to achieving success in both of these areas… they were for Walmart, Dell, Southwest Airlines and many others.
Businesses grind to a halt without sound operational practices. Effective and efficient core business functions including strategic and tactical planning, innovation, operations/production, procurement and partnerships, customer service, and information technology contribute significantly to overall success. (So do finance, human resources, and marketing and sales as covered in other StrategyDriven forums.)
Each core business function is itself a complex topic, commonly served by whole divisions or departments within large companies. For the entrepreneur and small/mid-sized enterprise, these functions require no less attention but are typically not surrounded by the weighty policies and programs necessitated by massive scale.
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Focus of the Managing Your Business Forum
The StrategyDriven Managing Your Business Forum presents the sound operational practices managing core business functions such as strategic and tactical planning, innovation, operations/production, procurement and partnerships, customer service, and information technology. Note that insights associated with financial functions can be found in the Managing Your Finances Forum, those associated with the human resources function within the Managing Your People Forum, and those associated with the marketing and sales function within the Online Marketing and Website Development Forum.
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Kim Ades is President of Frame of Mind Coaching and one of North America’s foremost experts on performance through thought management.
Christopher Conner, President ofFranchise Marketing Systems has been in the franchise industry since 2002 working with several hundred different franchise systems in management, franchise sales and franchise development work.
Jeffrey Gitomer is the New York Times bestselling author of Little Red Book of Selling, the best-selling sales book of all time.
Nathan Ives is a renown Fortune 500 business advisor and author of Discovering Business Gold, used to identify over $200 million in operational cost savings.
Hank Moore is a renown business advisor, speaker, and author of The Business Tree, revealing his trademarked approach to growing, strengthening, and evolving business.