All too often, duplicate effort is unknowingly expended by an organization’s various workgroups. Lack of organizational defined positional roles and responsibilities and/or work handoffs commonly result in employees unnecessarily performing highly similar if not the exact same activities. In some cases, workgroups may generate differing and conflicting outputs; in others, they may inappropriately change underlying application data such that hinders overall progress and propagates errors. Organizations clearly defining positional roles and responsibilities in standalone responsibilities matrices are better able to avoid these conflicts; releasing precious resources for the performance of value adding work and eliminating redundancy based errors.
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