Managers are responsible for establishing and reinforcing work priorities and standards of performance. Reinforcing expectations requires interaction with subordinates and is most effective when the manager personally observes, rather than reading or hearing about, performance behaviors and immediately provides feedback. Lasting individual and organization performance improvement occurs through ongoing reassessment supported by performance data collection, documentation, and analysis used to reinforce desired individual and group behaviors, modify counterproductive behaviors, and eliminate organizational barriers to performance excellence. Well executed management observations serve as an effective performance improvement and reinforcement tool to achieve these long-term performance changes.
Management observations are an integral part of an organization’s evaluation and control program. Use of these observations compels direct management observation of and feedback on work performed while supporting the performance data collection and analysis needed to realize lasting, beneficial personnel and organizational performance change. They typically consist of predefined performance assessment scorecards, a data collection and analysis application, key performance indicators and reports, and a governing procedure. This procedure defines required observation topics, frequencies, and quality standards as well as documentation and feedback protocols and data analysis, trend reporting, and corrective action; all aligned to support achievement of organizational values and mission goals.
The culmination of decades of practical experience, Panning for Business Gold gathers into one place all of the information needed to perform the self-critical, objective observations needed to achieve next-level success.