Corrective Action Program Best Practice 28 – Don’t Solve It Alone When Someone Else Already Has
A pump in your plant fails, so your team tries one fix. It does not hold, so they try another. Down the hall, a work crew makes a procedural error that other facilities eliminated years ago, and the investigation starts from a blank page. Meanwhile, a manager faces a complex, high-risk decision and works through it from first principles, never asking whether a dozen other organizations had already faced the same decision and written down what they learned. In each case, the answers existed the entire time, freely available to anyone willing to look them up. Nobody looked, because in this organization’s culture, if it wasn’t invented here, it doesn’t exist.
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