A VETERAN OWNED SMALL BUSINESS | 
Diversity and Inclusion – Return on Investment, part 3: Employee Productivity Enhancement
Unseen millions are lost by companies every year; the result of employees withholding the full commitment of their physical, intellectual, and emotional contributions. Surveys conducted by the Gallup Organization identified an 18 percent difference in productivity between the best and worst performing companies.1 Yet, as we shall explain, even the best performing companies have room for improvement.
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The cost of employee turnover is staggering and yet goes largely unrecognized. There is no financial statement line item, no general ledger entry, and no budget explicitly set aside for this expense that can cost an evenly modestly sized company well over a million dollars each year. And a significant portion of voluntary attrition is directly related to the abusive work environment many employees indicate exists within the marketplace today. Thus, improvements in workplace civility can directly improve the organization’s bottom line.
“Measure with a micrometer, mark with a crayon, and cut with a chainsaw”
Every good leader understands that the notion of managing up is a farce. Subordinates simply don’t possess the positional authority to “manage” – set priorities, established schedules and due dates, and direct actions – superiors. Any competent subordinate understands they are unable to manage upward and simply refuse to even try. Both the superior and subordinate understand the lexicon of managing up simply represents effective upward communication and nothing more.
Managing a project to an on-time, on-budget completion has become increasingly difficult in the ‘do more with less’ reality of today’s business world. But what many project managers fail to realize is that their project is doomed from the start. Activities associated with a project’s roll-out and needed organizational change management often go unscoped and unfunded because they don’t directly contribute to the creation of the produce or service being developed. The cost of these activities is very real in terms of personnel and financial resources and the project’s ultimate success relies on their performance.
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