Every sales person knows how important good communication is in building business relationships. But have you ever thought about what it takes to build instant rapport with anyone?
One time I was on a business trip, and due to a series of events I had to get a hotel room with no reservation. I called several brand name hotels only to be told they were booked. But I went to one of the hotels I had called and used some specific techniques to build rapport with the woman at the front desk.
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About the Author
Matthew B. James, MA, Ph.D., author of The Foundation of Huna: Ancient Wisdom for Modern Times, is President of Kona University and its training and seminar division The Empowerment Partnership, where he serves as a master trainer of Neuro Linguistic Programming (NLP), a practical behavioral technology for helping people achieve their desired results in life. To read Dr. James complete biography, click here.
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