Entries by StrategyDriven

Reduce the Grind, Boost Loyalty: How Customer Effort Score Drives Business Growth

Enhancing the customer experience is becoming increasingly vital for businesses to pursue sustained growth and customer loyalty. A critical metric, the Customer Effort Score (CES), is at the heart of this optimization. Articles like the one found on Customer Effort Score (CES) discuss the importance of CES, but what exactly is this metric, and why is it so powerful?

Lemon Laws Exposed: What Every Consumer Should Be Aware Of

If you are perpetually visiting the mechanic due to ongoing issues with your new car, you might have what is known as a “lemon.” Within the legal domain, Lemon Laws pertain to consumer protection statutes that furnish purchasers of automobiles and other consumer goods with a legal avenue to recover damages for products that persistently fall short of quality and performance requirements.

4 Cutting-Edge Tools for Manufacturing Success

The manufacturing industry can be a competitive one, which is why it’s so important for business owners to be as efficient and productive as possible – the better you (and your team) work, the happier your clients will be. Happy clients means return clients and good word of mouth, which can boost your profits and make you much more successful.

How To Support an Employee Through a Traumatic Time

There are many different events that can count as traumatic, and it is important to realize that they don’t have to end in a fatality. Anyone who experiences a life-changing event may experience trauma in some way, and expecting one or more of your employees to ride the wave of emotions and continue their job role like nothing has happened is not a good or helpful move.