Developing Trust With Your Customers

StrategyDriven Customer Relationship Management Article |Customer Service|Developing Trust With Your CustomersPeople tend to think that it’s the quality of a company’s products or services that determine how much success they’re going to have. And it’s true that they are important, but if a business is going to reach its full potential, then there has to be a solid foundation of trust between the company and its customers. Without it, there’s only so far that they can go — and it really isn’t all that far. As such, it’s important that you’re taking steps to develop your customer’s faith in your business. We take a look at a few ways how below.

Make Yourself Available

You could have the best products at the best prices, but if there’s no-one there to answer the questions and concerns of your customers, then there will be a trust issue. If you’re running a business exclusively online, then make no mistake: you need to make yourself available. People are understandably cautious when it comes to buying online, so you really need to show them that you’re trustworthy. If you have a phone number they can call, and answer your email and social media comments quickly, then you’ll be on the right path.

Consistent Performances

Trust is built over time. A new company has no credibility; with them, it could go either way. You can’t win your customer’s trust overnight — you have to do it by offering a high level of service over an extended period. They need to see that you’re reliable. This can happen in various ways: first, you can just build up your website, and your positive reviews. That takes time. You’ll also need to be reliable in other ways, such as always being online. People have doubts if a site is always going offline and/or is slow, so make sure you’re working with a company that offers managed IT services. They’ll ensure that you’re always online and ready for business.

Do What You Say You’ll Do

It’s all good and well promising a customer the world, but if you can’t deliver it, then you’ll end up doing more harm than good. People prefer honesty over boasts! If delivery is going to realistically going to take five days rather than three, then make sure they know it. You don’t impress anyone by telling them how good you are — you just have to show them, and let them come to their own conclusions.

Handling Problems

It doesn’t matter how watertight your ship might seem, eventually you’re going to run into a mistake that affects a customer. This doesn’t have to be the end of the world, providing you take care of the issue. People are pretty forgiving so long as the business does all that’s within its power to rectify the mistake.

Build Your Authority

Finally, look at building your authority. If you know a lot about your products and services, then share the knowledge through blogs, podcasts, and your social media accounts. You’ll quickly become trusted as the go-to company in your field.

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