Corrective Action Program Best Practice 20 – Don't Let Issues Sneak In the Side Door

Every issue in your organization deserves the same front door. Most organizations give it a dozen.

A maintenance technician emails a supervisor about a leaking valve. A contractor mentions a tripping hazard to whoever’s standing nearest. An operator jots a note on a turnover sheet. A manager hears about a near-miss in a hallway conversation and quietly tells someone to “take care of it.” Every one of these is a real issue. None of them enters your corrective action program the same way — if they enter it at all.

If an issue can be resolved without ever touching your corrective action program, what exactly is your corrective action program measuring?

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