Corrective Action Program Best Practice 22 - Don't Let a Cancelled Report Vanish Without a Reason

A condition report comes in on a Tuesday afternoon — a technician noticed a valve seeping slightly more than usual during a routine walkdown. By Thursday, it’s gone. Not resolved, not closed with corrective action — cancelled. No note, no justification, just an empty status change in the system. The supervisor reviewing the weekly CAP queue has no way of knowing whether that report was a duplicate, a mistaken entry, or a real issue that someone decided wasn’t worth pursuing.

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