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Losing Sight of These Three Things Will Tank Your Business

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StrategyDriven Managing Your Business Article | Losing Sight of These Three Things Will Tank Your BusinessIt is not just about sales. Take a good look around the company. Have you noticed that sales is not the only department? It isn’t even the biggest department. Truth be told, it isn’t where your biggest brains work. You don’t need an MBA to be a great salesperson. Too much education can actually be a liability in the sales department. Some of your best salespeople are the ones who partied too late, drank too much, and slept it off in their car. They stopped by the apartment just long enough to take a shower, change clothes, grab a burrito, and show up late for work. It isn’t glamorous. But that’s the stuff of sales.

Don’t worry about those guys. They’re going to get the job done because that’s what they do, with or without a hangover. Believe it or not, your company probably has bigger concerns than the miscreants on your sales team. It is often the case that great sales hide big problems in your organization. You can’t just look at how sales is doing to gage the health of your company. If you take your eyes off the following, you won’t have a company for very long:

Expenses

In the hierarchy of budgetary items, the telecom portion of the budget has moved from number 10 to number five. This is why telecom expense management is so important. According to the experts,

“…telecommunications spending is expected to grow even more in the coming years. TEM cannot stem the tide; however, it can help manage the costs, which can lead to controllable growth within the budget.”

It is a mistake to equate cutting costs with cutting services. You are going to have to use prodigious amounts of telecommunications. That is not going to change. But within that usage and the way your services are structured, you can find dozens of inefficiencies that are costing thousands of dollars that you don’t have to spend.

It is not just about telecom. The same is true for your power usage. Your impact on the grid is a reality that can be reduced with the right plan. You do not have to stop using electricity to power your lights. But you could build your offices and factories in such a way that they take in more natural light. Your small to medium-sized enterprise is most certainly has wasteful expenses. Keeping them under control is just as important as a good quarter of sales.

Logistics

If you are not careful, you can lose all your gains in sales to logistics. There is nothing more frustrating to a sales person than to win a new client only to lose them over the inefficiencies of another part of the company. Courier mistakes can cost you clients. The longer it takes your company to ship out an order, the longer a client has to change their mind. That happens a lot with those clients that were on the fence in the first place.

Clients will not be happy doing business with you a second time if they feel like they were taken for a ride with regard to shipping and handling fees. You have to compete with Amazon, a logistics company. They are so good at it, Amazon is delivering packages for their competitors. That is what your customers are comparing you to. Don’t make the mistake of taking logistics for granted because if you do, you will find yourself in a hole that even sales can’t get you out of.

Social Media

You don’t have the luxury of hating Facebook and Twitter. As a businessperson, you have to learn to love social media. And if you can’t quite bring yourself to do that, you at least need to learn to master it. Like it or not, your clients are on social media, and they are making decisions about whether or not to do business with you. If you are not the one telling your story to the world, others will step in and do it for you. No sales team can turn the tide of a story that has turned against you.

By all means, keep an eye on sales. But don’t blink with regard to expenses, logistics, and social media.

How to Manage International Expansion

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StrategyDriven Managing Your Business Article | How to Manage International ExpansionOverseas expansion represents a hugely valuable opportunity for any business, regardless of what industry they are in. Managing international expansion is a very exciting job prospect that also comes with a great deal of responsibility. This article has been created to help you understand how you can easily and effectively manage your business’ international expansion.

Create a Clearly Defined Timeline

The first step to successfully managing international expansion is to create a clearly defined timeline. With so much to consider and different factors to think about, a clearly defined timeline is key. You should outline everything that needs to be done and who is responsible for which jobs.

In your international expansion timeline, you should try to add in as many short-term goals as possible. Try to make these goals as clear and quantitively accessible as possible. Doing this will mean that you are able to measure goals as you go, which will allow you to evaluate progress and restructure if necessary.

Use Translation Management Software

Smartling describes how translation management software is key to successful international market expansion. When you are looking to expand to international markets, it is very likely that you are going to be operating in languages and cultures that and are outside of your own. If this is the case, you should be using translation management and localization software to ensure you are able to effectively communicate with your new target audience.

Outline All Rules and Regulations

When you are expanding into new markets you will likely have to consider a number of rules and regulations including, employment laws, taxation and product restrictions. Before you begin any active stage of expanding your business into a new market you need to outline all rules and regulations that might apply. Sorting these considerations out early will help you to ensure that you are not risking the future of your business by not complying with restrictions.

Use Cloud Computing and Communication Software

When you are managing an international expansion it is likely that you will work with a range of different people, possibly in a number of different countries. You should utilize the right software to ensure that the quality of communications is not limited by geographical locations.

You should use cloud computing solutions so that everybody who is working on the project is able to access all the necessary information, no matter where they are. You should also upload all relevant planning information, like your timeline and contact details of everyone involved in the project.

Using communication software can be a vital step for managers looking to maintain a high quality of communication. Communications software as the platform can facilitate a range of different types of communication, from direct message to group video meetings.

Project management software is another useful resource that managers might choose to utilize during your expansion process. Project management software can help you to stay on top and up to date with any progress that is being made in real-time, reducing the chances of unexpected delays.

The Best Software to Improve Operational Efficiency

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StrategyDriven Tactical Execution Article | The Best Software to Improve Operational EfficiencyOperational efficiency is the process of delivering quality services with fewer resources. The more high-quality output you can produce with limited input, the more you can sell and the better able you are to serve your customers. When your business is able to maintain high levels of operational efficiency the more profit you are able to make from a project. So, with all the benefits offered, all businesses should be looking to improve their operational efficiency today.

Accounts Payable Automation Software

AP automation software can help you to improve the operational efficiency of your accounts processes. No matter the size of your business or the scale of your operations, you will benefit from using an AP automation system. The software helps you to automate every related process, from invoicing to manual checks, helping you to save both time and money.

Problems with cash flow and accounts can cause issues above and beyond operational efficiency. For example, when you experience issues with accounts and your staff are not getting paid on time, this can lead to low morale, poor worker wellbeing and increased staff turnover.

Chatbots

Chatbots are another very valuable piece of software that businesses can use to improve their operational efficiency in their customer service teams. Chatbots can be set up to answer many routine customer questions, which means that staff can spend their time on more critical tasks.

Not only does using chatbot technology help you to improve the operational efficiency of your customer service teams, but it also benefits your customer relations. The average customer expects an answer from a customer service representative instantly, which means, within 10 minutes from making contact. Chatbots will provide customers with that instant response they desire no matter the time of day, or day of the week they are contacting you.

Employee Engagement Software

The term employee engagement is used to describe the relationship your staff have with their work and your organization. An engaged employee is absorbed in their work and will go above and beyond to further the interest of the organization they are working for. In contrast, a disengaged employee will do the bare minim work and is either apathetic to the organization or might actually try to harm the business’s reputation.

Using employee engagement software can help you to track levels of engagement in your organization. This can help in everything from task allocation to hiring, all of which can help to boost operational efficiency.

Project Management Software

Project management software is another hugely valuable tool that you can use to improve operational efficiency in your business. Project management software enables you to track the progress that is being made with all staff members that are involved in the project.

When managers have access to the up-to-date information that is provided by the software, they are better able to identify potential drains on efficiency. When you are able to identify when progress is not being made as expected, you are able to make changes early on.

What Size Business Needs an Answering Service

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StrategyDriven Managing Your Business Article | What Size Business Needs an Answering ServiceConventional wisdom states you must have a medium to large size business in order to justify having an answering service. This truism arises primarily from the dated idea that those who answer the phone late are employees or are contracted to the company. While growing businesses with 50 employees or more by default really need to have a manned after-hours line, it is worth taking a look at the assumption that smaller businesses cannot afford an answering service. Of course, every industry is unique and no two companies within one industry are exactly the same. Despite this, you can still make some general inquiries into the need for and the cost of an answering service. The results might surprise you.

Small Business Is Helped Most by an Answering Service

Expanding large and medium businesses, as noted, seem to grasp the reality that having a real person answer the phone at all hours is not a luxury but a necessity. Research indicates, however, that the outfits which benefit most from a phone answering service are small businesses. Part of the dynamic has to do with the depersonalized manner in which business-to-consumer contact is initiated in the digital age. Statistically, most consumers believe their better chance of hearing back from a business when they have a question or an issue is by sending an email. Further, when a customer does call your business and gets an after-hours voicemail, only 20% of the time does that person leave a message. Unfortunately, studies reveal that many voicemails from customers linger for three days without being heard. Up to one in five customer voicemails are not responded to at all. The antidote for these ills is a virtual receptionist, an answering service that fosters an immediate connection between the customer and your business.

There Is a Difference Between a Call Center and Answering Service

Many business owners make no distinction between an answering service and a call center. A call center is a network of telephone agents that both receive and make calls primarily for marketing companies. Their work by definition is extremely high volume and impersonal. Should you ever reach the same person at the call center twice, it is strictly by chance. An answering service differs in that it is not a high-volume attempt to make sales on behalf of a number of businesses. The primary purpose of the answering service is to enable communication between a business and its customers as well as within the firm itself. This means the service often provides critical information that allows a sale or a business deal to be consummated. However, the answering service is not a pressurized sales unit, but rather a communication link.

Answering Services Can Offer Lots of Options

Another distinction between call centers and answering services has to do with options. Businesses that use call centers tend to be locked into a service that has limited flexibility in what it offers. A professionally managed phone answering service, on the other hand, offers a number of adaptable alternatives to its clients.

  • Payment options. The better services may give you the option of paying for their work by the individual phone call or the length of time the customer is on the phone. Since you know how long an informational call for your business usually lasts, you will immediately know which of these options is better for you.
  • Point of origin. Another plus that addresses a long-time concern of business owners is the origin point of the service. Some of the finest after-hours answering firms are based in the U.S.
  • Testing the waters. Finally, before locking your company into a contract without knowing how functional the service will be, you may want to find a service that allows a brief trial period.

An Answering Service Takes Your Business Global

Speaking of being U.S based, some businesses are concerned that an answering service will not be able to deal with international calls. After all, having 24/7 live voice support automatically suggests that people from different parts of the globe can do business with you. It is important to recognize that customers who call you will expect to be conducting business in English, which is universally regarded as the international business language.

Benefits of Outsourcing Staff Services and Platforms in the Hotel Industry

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StrategyDriven Managing Your Business Article | Benefits of Outsourcing Staff Services and Platforms in the Hotel IndustrySome facilities cannot afford to spend money and time on the recruiting process of staff members for each department. Hotel business owners must find the best candidates for the various roles in a hotel. Here are reasons why you should consider services from platforms such as www.abovehospitality.com:

To maintain a lead among competitors

The trends in the hotel sector are evolving. It is a direct response to the fast-changing business world. A hotel strategy should be synced with modern-day needs, ranging from the increase in costs to customer demand and expectations. The hotel business is headed for a revolution: the growing need for clients and pressure from the harsh economic state. With this, you ought to consider relevant support services and guidance. Hotels are therefore seeking ways to deal with industry-specific changing requirements and dynamics. To provide business solutions, some firms have assisted hotel owners in getting the best candidates to employ to enhance the level of proficiency without affecting the costs of operations.

It is economical

It has become essential for hotels to uphold competitiveness and promote the growth of other options for obtaining staff members. To promote better output and increased profits, it is advisable to get staff outsourcing services. The service providers assist your enterprise to have a competitive edge by leading and managing better transformation and transition in the new trends in the industry. This helps businesses to remain economical in the provision of products and services. This also enhances the capability of operating while maintaining an effective cost compared to the immediate competitor.

Efficient management of processes

To create, support, and manage the operations and processes in your hotel efficiently and effectively, you ought to get the right skills and expertise for the roles at hand. It is vital to have a team that can identify the challenges your clients can face in your hotel operations: the employees should determine appropriate ways to handle situations at different levels depending on the area of expertise. The good news is that, on top of enjoying the right candidates, hotel owners also enjoy simple access to the services.

Saves you a lot of time

It is vital to undertake a proper and successful hiring process within the shortest duration possible. With this in mind, you have to choose the best approach to get your employees for your new hotel or replace employees who may have left your business. It may be difficult to determine the right skills on your own: not every investor in the hotel sector knows much about the various professionals in the hotel industry. The services offered by companies that connect employers to employees in the hospitality sector have made work easy and less time-consuming.

To obtain a productive and conducive work environment in the hospitality sector, it is vital to ensure you get the right skills. There are several departments in a hospitality setting. You can enroll for the services regarding help with connecting you to the right employees at the comfort of your home, office, or any other location. You can sign up for the services through the company websites. This brings added convenience to your staff needs as you do not need to physically visit the offices offering the services.