Corrective Action Program Best Practice 29 – Set a Deadline, Then Stop Digging
You assign a cause analysis for an equipment deficiency, and your team gets to work. They gather data, interview the people involved, and produce a draft. Someone asks a good question, so the team goes back for more data; the draft is revised, then revised again. Months pass. The corrective actions the team eventually proposes look almost identical to those in its first draft, except that the equipment problem has now sat open and unresolved for the entire time. Then the failure happens again. Only then does anyone say what everyone had known all along: you should have acted sooner.
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