Stress in the workplace leads to significantly detrimental impacts on overall business results. According to the National Institute for Occupational Safety and Health, workplace stress contributes to a number of adverse physical and performance consequences among affected employees including:
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Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
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“A talent is formed in stillness, a character in the world’s torrent.”
Charles James Fox
(1749 – 1806)
British politician
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The Welcomer Edge by Richard Shapiro explores the customer experience that converts first time customers into repeat buyers. Richard characterizes four types of sales persons; highlighting the advantage ‘welcomers’ have over others not so personally engaging.
Welcomers draw new customers to a business and keep them by establishing a relationship with their clients.
Robots go through the motions in their client interactions and do not create a personal connection.
Indifferent employees overtly communicate a lack of caring to their customers; rarely saying ‘hello’ and ‘thank you.’
Hostiles do not want to be at work and make this sentiment obvious to their customers.
Robert goes on to reveal how those who are not currently welcomers can work to develop the key mindsets and approaches to embody this approach; thereby increasing customer satisfaction and sales.
Benefits of Using this Book
StrategyDriven Contributors like The Welcomers Edge for its highly insightful, example filled examination of the various degrees of one-on-one customer relationship management. We appreciate the detailed personality descriptions that enable managers to identify the approach type of their front-line employees as well as the prescription for developing individual’s welcomer abilities.
If we had one criticism of the book it would be that Richard uses too many examples; going a bit beyond what is needed to effectively make a point. But then again, can one really have too many examples?
The Welcomer Edge provides business leaders with the crucial insight needed to ensure they have the best client facing people, individuals who will convert and retain potential customers. For its actionable, example rich insights driving organizational goal achievement, The Welcomer Edge is a StrategyDriven recommended read.
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Every manager should seek to know the stay/leave propensity of his or her subordinates and certainly that of top performers. While true knowledge of others’ intentions is unknowable and unpredictable opportunities arise, there are artificial retention mechanisms and observable signs that together suggest an individual’s inclination. Recognizing these signs and factoring them into an assessment of employee loss risk is important to a manager’s ability to retain top talent.
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Subscribe to the StrategyDriven Insights Library
Sign-up now for your StrategyDriven Insights Library – Total Access subscription for as low as $15 / month (paid annually).
Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
https://www.strategydriven.com/wp-content/uploads/ArtificialRestraint.jpg282425Nathan Iveshttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngNathan Ives2013-01-15 06:35:542019-08-18 21:45:50Talent Management Best Practice 4 – Know Your Artificial Employment Retainers
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Corporate Cultures – How Stressful is Your Workplace Environment?
/in Corporate Cultures, Premium/by Nathan IvesHi there! Gain access to this article with a StrategyDriven Insights Library – Total Access subscription or buy access to the article itself.
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About the Author
Leadership Inspirations – Building Character
/in Leadership Inspirations/by StrategyDrivenCharles James Fox
(1749 – 1806)
British politician
Recommended Resources – The Welcomer Edge
/in Customer Relationship Management, Marketing & Sales, Recommended Resources/by StrategyDrivenby Richard Shapiro
About the Book
The Welcomer Edge by Richard Shapiro explores the customer experience that converts first time customers into repeat buyers. Richard characterizes four types of sales persons; highlighting the advantage ‘welcomers’ have over others not so personally engaging.
Robert goes on to reveal how those who are not currently welcomers can work to develop the key mindsets and approaches to embody this approach; thereby increasing customer satisfaction and sales.
Benefits of Using this Book
StrategyDriven Contributors like The Welcomers Edge for its highly insightful, example filled examination of the various degrees of one-on-one customer relationship management. We appreciate the detailed personality descriptions that enable managers to identify the approach type of their front-line employees as well as the prescription for developing individual’s welcomer abilities.
If we had one criticism of the book it would be that Richard uses too many examples; going a bit beyond what is needed to effectively make a point. But then again, can one really have too many examples?
The Welcomer Edge provides business leaders with the crucial insight needed to ensure they have the best client facing people, individuals who will convert and retain potential customers. For its actionable, example rich insights driving organizational goal achievement, The Welcomer Edge is a StrategyDriven recommended read.
Talent Management Best Practice 4 – Know Your Artificial Employment Retainers
/in Premium, Talent Management/by Nathan IvesHi there! Gain access to this article with a StrategyDriven Insights Library – Total Access subscription or buy access to the article itself.
Sign-up now for your StrategyDriven Insights Library – Total Access subscription for as low as $15 / month (paid annually).
Not sure? Click here to learn more.
Don’t need a subscription? Buy access to Talent Management Best Practice 4 – Know Your Artificial Employment Retainers for just $2!
About the Author
Leadership Inspirations – Revealing Character
/in Leadership Inspirations/by StrategyDrivenJohann Wolfgang von Goethe (1749 – 1834)
German writer, artist, and politician