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Recommended Resource – Strategy Maps: Converting Intangible Assets into Tangible Outcomes

Strategy Maps: Converting Intangible Assets into Tangible Outcomes
by Robert S. Kaplan and David P. Norton

About the Reference

Strategy Maps: Converting Intangible Assets into Tangible Outcomes by Robert S. Kaplan and David P. Norton reveals how an organization can link performance measures covering the areas of operations, customer relationships, innovation, and regulatory and social processes to its mission and then leverage these ‘strategy maps’ to drive performance improvements.

Benefits of Using this Reference

StrategyDriven contributors like this reference because it illustrates how an integrated performance measurement system can be leveraged to drive organizational performance toward desired outcomes. This book is thorough in its discussions and provides the visual aids needed to make the concepts real to the reader.

Organizational Performance Measures Best Practice 3 – Common Construction Characteristics

StrategyDriven Organizational Performance Measures Best PracticeThe benefits of vertically cascaded and horizontally shared performance measures are maximized when the related measures share a common set of characteristics. Common construction of vertically cascaded measures enables easy roll-up of lower tiered measures to create higher tiered benchmarks.


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Organizational Performance Measures Best Practice 2 – Horizontally Shared

StrategyDriven Organizational Performance Measures Best PracticeWell-constructed performance measurement systems provide a means of comparison between various products, services, and business units by ensuring relevant measures are horizontally shared across the organization.


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Organizational Performance Measures Best Practice 1 – Vertical Cascading

StrategyDriven Organizational Performance Measures Best PracticePerformance measurement systems should be anchored on the single measure of organizational success (defined by the organization's mission) and vertically cascaded down through the organization  Each successive measurement tier becomes more specific than its predecessor with the lowest tier describing individual contributor behaviors and resulting outcomes.


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StrategyDriven Organizational Performance Measures Forum

StrategyDriven Introduction to Organizational Performance MeasuresPerformance measures serve to align an organization’s efforts to the achievement of its mission. As part of a company’s evaluation and control program, they quantifiably monitor important characteristics of the company’s products and services and the performance of the individuals and processes creating them. Performance measures support managerial decision-making by providing useful information regarding:

  • how efficient and effective are the company’s processes and the individuals implementing them
  • if product or service improvements are necessary
  • if the company’s customers and stakeholders are satisfied
  • if the company is meeting its stated goals

Performance measures best serve an organization when they are understandable, broadly applicable, uniformly interpreted, and economic to apply. They should cascade through and organization’s hierarchy such that achievement of lower tiered performance goals support higher tiered goals that in turn ultimately support achievement of the company’s mission.

Focus of the Organizational Performance Measures Forum

This forum will focus on the principles, best practices, and warning flags associated with the leading practices of companies that successfully use performance measures to drive organizational alignment, accountability, and operational performance. The following articles, podcasts, documents, and resources cover those topics critical to a strong performance measurement system.

Articles

Principles

Best Practices

Warning Flags

StrategyDriven Expert Contributor Articles

StrategyDriven Podcasts

StrategyDriven Podcast

StrategyDriven Podcast – Video Edition

StrategyDriven Podcast – Special Edition

Documents

Whitepapers

  • Alignment    [StrategyDriven Premium Content]
  • Types    [StrategyDriven Premium Content]
  • Selection    [StrategyDriven Premium Content]
  • Construction    [StrategyDriven Premium Content]

Resources

Books


StrategyDriven's organizational performance measures catalogEnterprise Performance Measurement

We can work with you to assess and improve your performance measurement system; yielding metrics and reports that are operationally relevant, organizationally consistent, and economically implemented. The resulting system helps improve managerial decision-making, organizational alignment, and individual accountability. Learn more about how we can support your implementation and upgrade efforts or contact us for a personal consultation.