Evaluation and Control Program Best Practice 3 – Assess the Good, the Bad, and the Ugly

Don’t throw the baby out with the bath water.

Thomas Murner (1475 – 1537)
German satirist and poet
Author of Appeal to Fools

Many business professionals almost singularly focused on identifying and fixing ‘the ugly’ – shortcomings that result in their organization’s most adverse outcomes. This focus is understandable as extremely poor performance can cause irreparable damage. The approach, however, omits critical examination of a range of organizational performance, ‘the good’ and ‘the bad;’ placing the organization at risk of achieving only suboptimal performance.


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